Amadeus for Airports & Borders

Congratulations to ACI World - Airports Council International for the successful hosting of the 2025 Technology Innovation Awards in South Korea.    As a sponsor of the event, Amadeus had a front-row seat as the spotlight was turned on leaders in digital transformation, data-driven operations, identity-enabled self-service, and sustainable, climate-smart terminals.    Our very own Natalie Lee took to the stage to reiterate our commitment to innovation and to co-present the awards.    Change is coming fast to airport technology – and it was a pleasure to recognize the leaders accelerating this process.    As Rudy Daniello, Amadeus EVP, AirOps, said: “Our industry stands on the cusp of huge change as airports across the world digitally transform to offer a seamless travel experience. Now mature technologies like digital identity and biometrics are proven to drastically improve the experience of travel, the door is open to even greater levels of innovation across the sector.”    Congratulations to all the winners and nominees in Busan – your commitment to innovation is an inspiration for airports around the world.    Find out more about the event here: https://lnkd.in/duvNYgYg    #Innovation #Technology #Transformation #Airports  

APEX FTE Asia Expo returned to Singapore this month as the event celebrated 15 years since its launch in the region. Jointly hosted by Future Travel Experience and the APEX (Airline Passenger Experience Association), it's now one of the leading aviation innovation and passenger experience events in Asia-Pacific. The show highlights transformative ideas, technologies, and strategies shaping the future of air transport across APAC and beyond. As a Gold Sponsor, Amadeus was on hand to connect with delegates driving the industry forward. As part of the programme, Sunil Ankalgi, Regional Director, Sales & Account Management, Airports & Border Authorities APAC, Amadeus, joined a panel on innovative airport modernisation and expansion that will deliver memorable travel experiences and stronger operations. He shared how Amadeus' systems manage passenger information throughout the entire journey and are uniquely placed to help customers collaborate to create a more seamless travel experience. Also on the panel were Ross F., Head of Content, Future Travel Experience; Yvonne Bilshausen, AAIA, Global Head of Aviation Architecture and Engineering, AECOM; and Nicholas Donovan, Head of Aviation Services, Melbourne Airport. Thanks to everyone on stage and in the audience – only through connections like this can our industry truly transform. More on the show here: https://lnkd.in/evecdXu #Innovation #Transformation #Technology #Airports  

Amadeus is proud to be part of a world-first in Indonesia, where we have been working to deploy AI-powered seamless corridors, enabling biometric on-the-move identity verification at scale.   Through a collaboration with the Directorate General of Immigration, two corridors are now live at Jakarta Airport, with a third coming to Surabaya.    This innovation means passengers can share their passport details ahead of travel and, when they walk through the corridor, their identity is verified seamlessly, without stopping, showing documents, or queuing.    During peak times, including the Hajj pilgrimage, the system has demonstrated its power with more than 30 border crossings per minute, delivering a significant increase in capacity compared to traditional gates.    At Amadeus, we believe this is the future of travel: a secure, efficient, and truly seamless passenger experience. Thanks to PhocusWire for helping us tell this story: https://lnkd.in/ebUkXhyg    #Biometrics #DigitalIdentity #Innovation #SeamlessTravel  

Amadeus Head of Airports & Borders in LATAM, Gustavo Murad, recently hosted a webinar taking a behind-the-scenes look at the opportunities offered by airports’ digital transformation.    Presented by Airports Council International - Latin America and Caribbean - ACI LAC, the event explored how automation and data intelligence can enhance operational efficiency, security, and improve the passenger experience.    Attendees heard:    🔹 How strategic partnerships and integrated solutions drive airport modernization, with new #NDC standards and Offer, Order, Settle, Delivery (#OOSD) frameworks combining to create opportunities to build end-to-end, seamless experiences for travelers     🔹 Meanwhile, at the airport, paperless self-check-in, biometrics, automatic bag drops, mobile digital wallets and smart screening are combining to balance security, efficiency and the passenger experience     🔹 Finally, #AI tools are creating new possibilities with predictive management of delays, customer segmentation for pricing and smart retailing, as well as travel recommendations and planning.    With passenger traffic expected to almost double over the next 20 years, Amadeus is fully committed to the technology transformation required to ensure each trip is seamless, stress-free and exceeds expectations.    For more, enjoy the webinar here: https://lnkd.in/eeDAMauz    #Technology #Transformation #Airports

Last week, we had the privilege of hosting Amadeus Japan Week, a dynamic series of engagements designed to strengthen collaboration and spark innovation across the travel ecosystem. The week began with executive governance meetings alongside our valued customers and partners—fostering strategic dialogue and alignment for the future. We then brought everyone together for our flagship customer event, Synergize, under the inspiring theme: “Igniting Innovation.” This special gathering featured parallel workshops with our airport, airline, travel seller, and hospitality customers in Japan. Key highlights included:    ✅ Updates on our solution portfolio and successes over the past 12 months  ✅ Deep dives into ongoing projects and emerging industry trends  ✅ Record-breaking attendance and robust, productive discussions  ✅ Live demonstrations of cutting-edge hardware technology. A huge thank you to all participants for making this event a success! Together, we’re transforming travel through collaboration and innovation. #AmadeusJapanWeek #Synergize #IgnitingInnovation #TravelTechnology #Collaboration #Innovation 

Amadeus has released results for the first nine months of 2025, revealing group revenue increased 6.4% when compared to the same period of 2024, to stand at €4,895 million.    Over the nine-month period, Air IT Solutions revenue increased by 6.5%, or 7.9% at constant currency.    Revenue growth was supported by 3.7% growth in passengers boarded and a 4% expansion in the revenue per passenger boarded (at constant currency).    Find out more, here: https://lnkd.in/esyz8cuH    #Technology #Transformation #Innovation 

Amadeus is proud to unveil the world’s first biometric corridors deployed at scale. In partnership with Indonesia’s Directorate General of Immigration, our new biometrics-on-the-move technology is now live across two Amadeus Seamless Corridors at Jakarta airport, with a third in place at Surabaya. For eligible travellers, border checks no longer mean stopping, searching for documents or slowing down. Instead, AI-powered biometrics confirm identities effortlessly, while passengers continue walking. The result is a complete shift in the immigration experience, from queues and bottlenecks to a fast, fluid and truly seamless arrival. As Rudy Daniello, Executive Vice President, AirOps, Amadeus, puts it: “The Seamless Corridor is the ‘jewel in the crown’ of our end-to-end portfolio for seamless travel, helping to remove friction and queues at the border.” Find out more about this transformative technology: https://lnkd.in/ew6ZK2fZ #Transformation #Technology #Collaboration #Airports 

Want to find out more about how the first-ever integration of the Altéa Departure Control Flight Management System with Amadeus’ Baggage Reconciliation System helped Qatar Aviation Services overhaul how it handles bags at Hamad International Airport?  This integration helped save 15 minutes of manual work per flight.  When rolled out across all flights, this is likely to equate to nearly 70,000 hours, or around 3,000 days of manual work in a typical year, helping to transform the airport experience.   In this new blog, Murat Nursel, Senior Vice President, Qatar Aviation Services, explores how the change was implemented and what it means for passengers arriving in Qatari capital Doha.  Find out more: https://lnkd.in/e2iW42dD #Innovation #Airports #BaggageHandling #Technology 

Encouraging news from the International Air Transport Association (IATA), with the latest 2025 Global Passenger Survey arguing mobile and digital ID are the ‘future of travel’. New figures—based on over 10,000 responses from more than 200 countries—reveal high levels of satisfaction with biometrics, with 85% of passengers who have used the technology saying they are happy with the experience. Elsewhere, 74% say they would be willing to share their biometric information if it means they can skip showing a passport or boarding pass at checkpoints like check-in, security, border control, and boarding. The survey also finds passengers want their smartphones to do more for them – and 78% want to use a smartphone that combines a digital wallet, digital passport, and loyalty cards to book, pay, and navigate airport processes. At Amadeus we are making the experience of travel better by enabling seamless journeys and more efficient airport operations powered by data exchange and collaboration – and it is great to see passengers showing support for this ambition.  Find out more with the full release from IATA, here: https://lnkd.in/eHjuc5zD #Biometrics #Transformation #Airports 

Congratulations to the Organization for Security and Co-operation in Europe (OSCE) for hosting an engaging Annual Passenger Data Seminar in Vienna.    The invite-only event for government representatives lets partners showcase solutions during a series of roundtables, seminars, and exhibits.    It offers participants an opportunity to discuss new avenues for co-operation in implementing passenger data programmes, sharing good practices in legislation—including human rights implications—operations, and security analysis.    Delegates also explored the future use of passenger data systems across different transport modes, including maritime, railway, and road transport.    Amadeus was represented by Head of Customer Success & Delivery Durga Poddar, and law enforcement expert Manu Niinioja, who showcased Amadeus’ Passenger Screening solution and Passenger Data Gateway during an industry roundtable.    We were pleased to take part in the OSCE Passenger Data Exchange Seminar as we continue connecting the dots between airlines, airports, and border authorities.    #Innovation #Technology #Transformation