Important announcement:

Changes to QLife opening hours from Monday 1st December 2025

We know how hard it can be to get through to QLife, particularly in the later hours. The reality is: resourcing is limited, demand for QLife services is soaring, and we’re struggling to keep up.

We pride ourselves in delivering accessible, safe, high-quality, support to LGBTIQA+SB communities across Australia, and part of that means recognising our limitations.

That’s why, from Monday 1st December 2025, our opening hours will change to 3pm-9pm in each state’s local time. 

Making this change now means we can concentrate our resources and focus on strengthening how we operate, making other improvements to help us get to your calls and webchats more quickly in the long run. This includes updates to our systems, processes, coordination, and building up our amazing volunteer workforce.

We know that this isn’t the best news, and we wish it was a different story too. It’s important to us that our communities have access to support when it's most needed. We’ve listed some options below, and you can also chat with our peer supporters to discuss a support plan that will work for you.

We hope this isn’t forever, and alongside the improvements we’re working on, we’re advocating for additional resourcing to allow us to better serve our communities.

If you have questions, feedback or concerns: visit https://qlife.org.au/feedbackhome, or email us on ask@qlife.org.au

Want to donate to support QLife? Visit www.qlife.org.au/donate ⁠

Interested in becoming a QLife volunteer? Visit www.qlife.org.au/volunteer-with-qlife to learn more.⁠

Support services and helplines

Online resources

Mental health triage

NSW 1800 011 511
VIC Better Health Victoria Service Directory
QLD 1300 64 2255
SA 13 14 65
WA 1800 676 822
NT 1800 682 288
ACT 1800 629 354

QLife Partners

Acknowledgement of Country

QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.

Acknowledgement of our Elders

We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.