Crescendo

Thankful doesn’t even begin to cover it. This year brought Crescendo and PartnerHero together as one team, incredible partnerships and innovations, huge global strides and team expansion -- but the real win is the people who made them happen. This Thanksgiving, we are thankful to everyone who has helped Crescendo to grow farther, and faster, than we ever imagined.

🚀 At Crescendo Live NYC, CX and AI leaders came together, and our founder Anand Chandrasekaran shared his expert insights. In this exclusive interview, Anand discusses with Xander Freeman how Crescendo is standing out in a crowded market with AI-powered solutions that deliver real CX results. Call Centre Helper 

Automation alone won’t deliver the next generation of customer experience. As Chief Product Officer, Tod Famous, writes in The AI Journal, the bar has shifted. For CX leaders and teams: if your AI initiative still treats the model as a tool and tries to retrofit it into existing processes, you’re leaving value on the table. The future lies in attention -- where human-in-the-loop judgment, empathy, and brand alignment are core to the system, not an afterthought. At Crescendo, we’re building for exactly that future. Read Tod's full piece here: https://lnkd.in/gRMUhnCF

At Crescendo Live, we asked a simple question with a not-so-simple answer: 𝙒𝙝𝙤 𝙜𝙞𝙫𝙚𝙨 𝙗𝙚𝙩𝙩𝙚𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 - 𝙝𝙪𝙢𝙖𝙣𝙨 𝙤𝙧 𝘼𝙄? AI brings speed, consistency, and proactive insight. Humans bring empathy, creativity and connection. The consensus from attendees? Well, we won't spoil it for you. 𝗪𝗮𝘁𝗰𝗵 𝘁𝗼 𝗵𝗲𝗮𝗿 𝘄𝗵𝗮𝘁 𝗽𝗲𝗼𝗽𝗹𝗲 𝗵𝗮𝗱 𝘁𝗼 𝘀𝗮𝘆 -- 𝗮𝗻𝗱 𝘀𝗵𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝘁𝗵𝗼𝘂𝗴𝗵𝘁𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀👇⚡️

Go see your customers. Seriously. Last week I visited Lovepop (one of our customers) and it reminded me why marketers can't understand their customers from behind a dashboard. We listen to calls. We read feedback. We analyze data. But the real story? It lives where your customers' customers are, not your CRM. I walked into one of Lovepop's retail stores and watched something you can't capture in data: customers walking in, lighting up when they opened the cards, asking questions about which one would be perfect for their mom, their best friend, their partner. I saw someone spend ten minutes choosing between two cards for her grandmother's 90th birthday. We've been working with Lovepop for a while now, and the results have been incredible: 📈 Trustpilot score: 3.6 → 4.4 (in weeks) ⚡ Response time: 7 hours → 18 seconds 💯 AI CSAT: 100% But visiting their store showed me why those numbers matter. Every one of those responses is protecting someone's intention to make a moment special. So here's my challenge to every marketer, don't just listen to customer calls: → Go visit your customers → Order their product → Experience the problem you're solving, firsthand The best marketing starts in the field. With your customers.

Innovation comes to life through the voices of our customers. At Crescendo Live: San Francisco, Tyler Gardner of Cuyana shared how Crescendo’s team works side by side with clients to solve real challenges, bringing both AI intelligence and human heart to every interaction. From discovery to connection, Tyler spoke about how AI is helping Cuyana create more intuitive and personal experiences - and how Crescendo’s hands-on approach and transparent, data-rich dashboards make it easy to turn insight into action. 👉 Check out Cuyana’s full story to learn how they elevated customer service to match their craftsmanship. https://lnkd.in/gK3DmX3M

Your AI shopping guide is here! 🛍️ Crescendo's Multimodal AI Shopping Assistant powers goal-based product discovery, dynamic recommendations, and real-time order support that turn browsing into buying. No more endless scrolling or confusing filters. Shoppers can simply ask what they want, and the Assistant: ✅ Understands intent through natural conversation ✅ Recommends and compares products dynamically ✅ Links directly to product pages for instant purchase ✅ Handles WISMO, shopping info, and policy questions It connects directly to your catalog, inventory, and policy data for real-time accuracy and full brand control. The result: a single conversation that powers shopping and service, helping customers get what they need fast while your team handles less noise. See how it works and what it unlocks for your CX: https://lnkd.in/grC-cBn4 

At CS Lab's AI Workshop in San Francisco last week, CX innovators gathered to share how they’re reimagining support in the GenAI era. Our very own Darnell Witt, SVP of CX and AI Solutions, joined the conversation highlighting the impact that we are making on customers like Rachio. Five standout themes from the day: 💡 AI isn’t replacing agents, it’s creating new roles. Teams are hiring for AI QA, automation, and content operations to keep AI accountable and high-performing. 💡 The biggest gains? Onboarding and consistency. AI helps new hires ramp faster and deliver quality from day one. 💡 Over-automation can quietly hurt revenue. The smartest teams focus on where automation adds value, not how much of it they can deploy. 💡 “Failed” bots aren’t failures, they’re feedback. They surface powerful insights about customer intent and unmet needs. 💡 The conversation has shifted. AI is being used to drive retention, upsell, and stronger customer relationships, not just efficiency. The future of support isn’t about doing more with less. It’s about building smarter systems, empowering new roles, and turning AI into a true teammate. Huge thanks to Sophie Conti for continuing to nurture such an incredible CX community and hosting an insightful program. ⭐

🚀 Crescendo launches the Multimodal AI Shopping Assistant to turn browsing into buying. Just in time for the first true AI-powered holiday shopping season, our new AI assistant helps brands move customers seamlessly from intent to purchase. 🛍️ It integrates directly with your catalog, inventory, and policies to: 🕒 Guide shoppers in real time ⚖️ Compare products and surface in-stock options ❓ Answer "Where is my order" and support questions instantly 💡 Deliver traceable, brand-controlled recommendations Get ready for smoother paths to purchase, fewer abandoned carts, and CX insights that drive real revenue. Learn more: https://lnkd.in/gZ_w7igT 

Traditional CSAT surveys? They’re broken. 😬 Low response rates, biased results, and a tiny slice of your actual customer experience. Crescendo’s Chief Product Officer, Tod Famous, explains how AI is flipping the script: analyzing 100% of interactions, spotting patterns surveys miss, and turning customer feedback from static numbers into actionable insights. The result? A truer picture of satisfaction, and a smarter way to improve your business. Ready to move beyond surveys? Find out how AI changes the game via Call Centre Helper. Read Tod’s full take here. https://lnkd.in/eM7qNtQ9