Lakeside Software

Recently, I spoke with a customer who described AI adoption as feeling like a buffet—so many options, no clear sense of what belongs on the plate.   That image stuck with me because it perfectly captures what I see across enterprises today. The rush to adopt AI often turns into a race to collect tools: copilots, chatbots, dashboards. But piling on technology doesn’t create transformation. It creates chaos—fragmented data, compliance risks, redundant spend, and frustrated teams.   The truth? Enterprises need more than tools. They need an AI guild. A cross-functional team that: - Defines governance and standards - Aligns AI investments with real business outcomes - Curates the right tools for the right use cases - Drives adoption through education and accountability   Heaping on tool after tool isn’t innovation—it’s distraction. The organizations that win with AI will be the ones that build structure first, then scale responsibly.   Learn more about building your own AI guild in my latest article for VKTR.com https://lnkd.in/eMCyTFc6

What a week at #MSIgnite! From groundbreaking launches to unforgettable conversations, here’s how we’re shaping the future of end-user computing: 📣 Big news: We launched SysTrack AI, bringing agentic IT issue resolution to every device. No more ticket ping-pong—service desks can now empower L1 teams with auto-diagnostics and remediation. Faster resolutions, happier users, and a productivity boost for IT. 👉 Learn more: SysTrack.ai 🎤 On stage: Our COO Daniel Salinas packed the house sharing how IT support is evolving from automated to autonomous. 🤝 Partners who made it epic: • Nerdio – Co-hosted our Oracle Park event with VIP tours and batting practice (shoutout to that home run hitter!). • Traci Taylor Compucom – Showcased how SysTrack + FLO deliver a data-driven digital workplace. • Aditya Bansal HCLTech – Shared how clients are shifting from reactive to predictive intelligence with SysTrack + WorkBlaze. • James McMahon Capgemini – Joined Dan for a deep dive on AI-driven DEX (watch for their interview soon!). 🙌 Thank you to the hundreds of attendees, customers, and partners who stopped by our booth to see SysTrack AI in action—and to our incredible Lakeside team for making it happen. 👏 And of course, hats off to Microsoft for an amazing event. The scale and effort behind Ignite never cease to impress. Your turn: What was your favorite Ignite moment—or what excites you most about autonomous IT? Drop your thoughts below! 👇 #MSIgnite #MicrosoftIgnite #SysTrackAI #AgenticAI #AutonomousIT #DigitalEmployeeExperience #ITSupport #ShiftLeft #AIinIT #FutureOfWork

Join us in 20 minutes at 11:00 am PST for our session “In the AI era, IT matters more than ever” in theater B. Learn how AI is changing end-user computing—empowering IT to resolve more issues more accurately and more autonomously at the edge. #MSIgnite #SysTrackAI

At #MSIgnite this week? Come get a demo, sign our AI wall, and learn what’s new in AI for end-user computing, including our new auto-diagnostics agent for IT support, SysTrack AI. #SysTrackAI #ITsupport #proactiveIT

We’ve just announced SysTrack AI, the precision AI agent bringing autonomous digital employee experience engineering to every device. Combining the industry’s most robust first-party DEX telemetry with real-time AI-driven diagnostics, SysTrack AI pinpoints the root cause of IT issues and provides step-by-step instructions or governed automations to resolve them. The result? Faster fixes, fewer escalations, and improved productivity for IT and end users. With SysTrack AI, Lakeside’s deep device intelligence becomes instantly accessible—a shift-left transformation for DEX and service desk operations across three interconnected lanes:      🔧 SysTrack AI for IT Engineers: Auto-diagnostics and prescriptive remediations enable Level 1 help desk agents to resolve issues that historically require Level 2 or Level 3 escalation. Engineers can ask questions in plain language—on desktops, mobile devices, or ITSM platforms like ServiceNow—and receive concise, evidence-based answers. 💻 SysTrack AI for End Users: Employees are empowered to troubleshoot their own issues with conversational self-service workflows and multimodal experiences like Teams chat and voice calls. Guardrails provide persona-aware remediation steps and escalation paths when resolution requires privileged access or complex troubleshooting. 🌐 SysTrack AI for IT Apps: SysTrack AI integrates seamlessly with enterprise IT ecosystems, including ServiceNow, Microsoft, Salesforce, Citrix, VMware, Splunk, OpenAI, and Moveworks. The platform supports diverse integration opportunities via MCP, A2A, and API. SysTrack AI can be deployed as a headless solution, providing ITSM enrichment as well as autonomous AIOps and EIS triggering.    SysTrack AI is available today, giving enterprises immediate access to evidence-based insights and real-time reasoning across their IT environments.  A big thank you to our network of global industry partners, including HCLTech, IBM, Intel Corporation, Lenovo, LTIMindtree, and Tech Mahindra, who have announced support for SysTrack AI. Carla Rodríguez Aditya Bansal Jennifer Kady Rakshit Ghura Pandiya Kumar Rajamony Subin John Read the announcement: https://lnkd.in/getpZDD9 #AIforEUC #SysTrackAI #DEX #SysTrack #LakesideSoftware 

Lakeside Software is heading to Microsoft Ignite! Join us in San Francisco as we explore how real AI is transforming IT and end-user computing. 📍 Find us at Booth #5451 Meet the team, see live demos, and discover how our DEX Engineering Platform delivers contextually relevant insights that drive measurable business outcomes. 🎤 Don’t miss our featured session:  “In the AI era, IT matters more than ever” 🗣️ Speaker: Mike Schumacher, Founder & CEO, Lakeside Software  📅 Date: Wednesday, November 19  🕚 Time: 11:00 AM PT  📍 Location: Moscone South, The Hub, Theater B  Learn how to separate hype from help and unlock the next generation of DEX.    #MicrosoftIgnite #AIforIT #DEX #EndUserComputing #LakesideSoftware #MTTR #ITInnovation #AIWashing #DigitalExperience #EUC 

Proud to share our latest joint case study with Kyndryl, highlighting how a leading national healthcare provider transformed both patient and staff experiences through holistic Digital Experience Management, powered by Lakeside SysTrack.   By partnering with Kyndryl, the organization:  • Reclaimed 10,000 hours of medical staff productivity through desktop performance improvements  • Resolved 17% of IT help desk calls via intelligent automation (20,000 automations/year)  • Reduced endpoint non-compliance by 83% with proactive remediation (21K+ self-heals/year)  • Realized $250K in annual cost savings  • Returned 4,500 hours of productivity per month by eliminating VPN crashes  • Boosted device experience scores by 42% over 15 months   This is what happens when you shift from reactive to proactive IT—measurable business outcomes, optimized IT cost, and improved patient satisfaction.   Grateful for the collaboration and leadership of Dennis Perpetua, Auriol Stevens, Chris Kirkpatrick, Ivan Dopplé, and Chad Richter!   Read the full story: https://lnkd.in/giNyweN2   #DigitalExperience #HealthcareIT #PatientOutcomes #LakesideSoftware #Kyndryl #DEX #SysTrack  

“If you want AI to deliver results, start with the process and the objective, not the model.” Read more expert advice about embedding AI into workflows from Lakeside CEO Mike Schumacher, only in his latest article for Forbes. https://lnkd.in/g6xHWtJC

Congratulations to our partners at Lakeside Software on this announcement and launch in India. Looking forward to great things with them.

Today we announced the availability of a new SysTrack Cloud region in India on Microsoft Azure, further expanding our global infrastructure and reinforcing our commitment to helping organizations deliver exceptional digital experiences around the world. A special thanks to Kyndryl India, Lenovo India, and SPNX Consulting for their partnership and support as the DEX market grows in the region!