Peak Support

The busiest day in retail calls for the best kind of support. World-class customer care, fueled by empathy and commitment. The Peak Support team is making sure customers around the world get the attention they deserve. From quick replies to thoughtful solutions, they’re handling every customer query and concern with warmth and focus that turn even the busiest shopping moments into standout experiences. Here’s to our clients and their customers. May your Black Friday be filled with great finds and smooth checkouts. 🖤

May your Thanksgiving come with good stories, soft blankets, and a second slice of pie that you absolutely deserve. 🥧 Grateful for the simple joys, the familiar flavors, and the people who make the day meaningful - whether they are near or celebrating from afar. Happy Thanksgiving everyone! 🦃

𝐀𝐈 𝐦𝐚𝐲 𝐛𝐞 𝐟𝐚𝐬𝐭. 𝐁𝐮𝐭 𝐢𝐭 𝐜𝐚𝐧'𝐭 𝐫𝐞𝐩𝐥𝐢𝐜𝐚𝐭𝐞 𝐫𝐞𝐚𝐥 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧. In customer service, human connection will always edge out automation. Empathy is what makes customers come back. Our e-book, 𝘏𝘰𝘸 𝘵𝘰 𝘔𝘢𝘪𝘯𝘵𝘢𝘪𝘯 𝘢 𝘏𝘶𝘮𝘢𝘯 𝘛𝘰𝘶𝘤𝘩 𝘪𝘯 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦, explores how brands like Wildgrain, Feast & Fettle, and Tracksmith keep things real by using AI to help, not replace, the human touch. Here are 8 ways to build real relationships that last: 🔸 Offer generous refunds and returns 🔸 Empower agents to go above and beyond 🔸 Personalize every interaction 🔸 Use AI to strengthen human connection 🔸 Make it easy to reach a real person 🔸 Build flexibility into your processes 🔸 Create genuine, in-person connections 🔸 Treat customer support as a brand investment Because the best customer experiences don’t come from bots or scripts. They come from people who listen and care.

The biggest winners on Black Friday aren’t the companies with the biggest discounts. They’re the brands that provide next-level customer experience. Shoppers are now cautious, and competition is fierce. The brands that thrive don’t just sell more. They serve better, with efficient and effective after-sales support. Here are lessons from CX leaders and real BFCM data to help e-commerce teams achieve customer loyalty: 🔸 𝐒𝐭𝐚𝐫𝐭 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐞𝐚𝐫𝐥𝐲 (even June isn’t too soon) 🔸 𝐅𝐨𝐫𝐞𝐜𝐚𝐬𝐭 𝐰𝐢𝐭𝐡 𝐩𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧, not just totals 🔸 𝐆𝐞𝐭 𝐲𝐨𝐮𝐫 𝐀𝐈 𝐭𝐨𝐨𝐥𝐬 𝐫𝐞𝐚𝐝𝐲 𝐚𝐧𝐝 𝐲𝐨𝐮𝐫 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐛𝐚𝐬𝐞 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 🔸 𝐓𝐫𝐚𝐢𝐧 𝐬𝐞𝐚𝐬𝐨𝐧𝐚𝐥 𝐚𝐠𝐞𝐧𝐭𝐬 𝐢𝐧 𝐩𝐡𝐚𝐬𝐞𝐬, not all at once 🔸 𝐋𝐚𝐮𝐧𝐜𝐡 𝐞𝐚𝐫𝐥𝐲 𝐩𝐫𝐨𝐦𝐨𝐬 to smooth out demand 🔸 𝐀𝐥𝐢𝐠𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 before the rush 🔸 𝐇𝐢𝐫𝐞 𝐟𝐚𝐬𝐭 if sales surge beyond forecast 🔸 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞 𝐩𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞𝐥𝐲 when things go wrong 🔸 𝐑𝐞𝐭𝐡𝐢𝐧𝐤 𝐝𝐢𝐬𝐜𝐨𝐮𝐧𝐭𝐬 to protect margins with perks and bundles Black Friday–Cyber Monday is as much a CX stress test as it is a sales marathon. When the dust settles after the BFCM madness, it’s not the biggest sales that matter most. It’s the customers who come back for more.

There’s still time to nominate a CX leader for the 40 Under 40 CX Awards. It’s the perfect way to celebrate the people shaping the future of customer experience through operational excellence and people-first leadership. And yes, you can even nominate yourself. #40Under40CX #CustomerExperience #CXLeadership #PeakSupport

📢 𝐍𝐨𝐰 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐒𝐞𝐚𝐬𝐨𝐧𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐑𝐞𝐩 💻 Fully Remote | 🇺🇸 US-Based 📅 Dec 2025 – April 2026 Help make tax season a little less stressful—for everyone. We're looking for experienced customer support pros to guide users via chat and email (no tax advice required!). ✅ Prior tax season experience a big plus ✅ Excellent written communication skills ✅ Must be available for evenings + weekends Work from home with a company that puts people first.

Fast, reliable support keeps SaaS growing. Outsourcing helps make it happen. 𝐓𝐮𝐫𝐧𝐨𝐯𝐞𝐫 𝐝𝐫𝐚𝐢𝐧𝐬 𝐦𝐨𝐧𝐞𝐲, 𝐬𝐥𝐨𝐰𝐬 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐚𝐧𝐝 𝐡𝐮𝐫𝐭𝐬 𝐂𝐒𝐀𝐓. Outsourcing changes that by giving SaaS companies trained agents who not only perform well, but also stay. Here’s what that means in numbers: 🔸 𝐅𝐚𝐬𝐭𝐞𝐫 𝐫𝐞𝐩𝐥𝐢𝐞𝐬 (35–50% 𝐪𝐮𝐢𝐜𝐤𝐞𝐫) 🔸 𝐇𝐢𝐠𝐡𝐞𝐫 𝐂𝐒𝐀𝐓 (15–25% 𝐛𝐞𝐭𝐭𝐞𝐫 𝐢𝐧 𝐜𝐡𝐚𝐭 + 𝐞𝐦𝐚𝐢𝐥) 🔸 𝐋𝐨𝐰𝐞𝐫 𝐨𝐯𝐞𝐫𝐡𝐞𝐚𝐝 (20–50% 𝐬𝐚𝐯𝐢𝐧𝐠𝐬 𝐝𝐞𝐩𝐞𝐧𝐝𝐢𝐧𝐠 𝐨𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐲𝐩𝐞) Stable teams deliver faster replies and happier customers. And that’s the real advantage of a trusted BPO partner. 🏆

Customer expectations keep rising, and tomorrow’s live session is designed to help teams stay ahead of that pace. Your agents can drive stronger sales outcomes while keeping customers happy. With thoughtful use of AI, they can work faster, spot real opportunities, and deliver experiences that feel more efficient. Tomorrow’s session will discuss practical ways to blend AI with sales-minded CX teams, helping them perform with more clarity and ease. Here’s what we’ll cover: 🔸 𝐇𝐞𝐥𝐩𝐢𝐧𝐠 𝐚𝐠𝐞𝐧𝐭𝐬 𝐛𝐞𝐜𝐨𝐦𝐞 𝐬𝐭𝐞𝐚𝐝𝐲 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐝𝐫𝐢𝐯𝐞𝐫𝐬 🔸 𝐔𝐬𝐢𝐧𝐠 𝐀𝐈 𝐭𝐨 𝐮𝐧𝐜𝐨𝐯𝐞𝐫 𝐫𝐞𝐚𝐥 𝐬𝐚𝐥𝐞𝐬 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 🔸𝐆𝐮𝐢𝐝𝐢𝐧𝐠 𝐂𝐗 𝐭𝐞𝐚𝐦𝐬 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐚𝐬 𝐬𝐭𝐫𝐨𝐧𝐠 𝐬𝐚𝐥𝐞𝐬 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬 🔸𝐓𝐮𝐫𝐧𝐢𝐧𝐠 𝐞𝐯𝐞𝐫𝐲𝐝𝐚𝐲 𝐦𝐨𝐦𝐞𝐧𝐭𝐬 𝐢𝐧𝐭𝐨 𝐦𝐞𝐚𝐧𝐢𝐧𝐠𝐟𝐮𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐦𝐩𝐚𝐜𝐭 The session goes live tomorrow, 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 20, 𝐚𝐭 2:00 𝐏𝐌 𝐄𝐓. Register today so you’re all set for tomorrow.

You'll know if your updates hit all the right marks when a client has zero questions. It truly is satisfying to get all the details right. Clear, thoughtful, and complete from start to finish. A huge shoutout to the team for bringing this kind of excellence to every client update.

Deloitte 𝐫𝐞𝐩𝐨𝐫𝐭𝐬 𝐭𝐡𝐚𝐭 59% 𝐨𝐟 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐭𝐨 𝐜𝐮𝐭 𝐜𝐨𝐬𝐭𝐬, 𝐛𝐮𝐭 57% 𝐚𝐥𝐬𝐨 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐭𝐨 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐡𝐚𝐩𝐩𝐢𝐧𝐞𝐬𝐬. The ROI of outsourcing goes way beyond salaries for SaaS companies. It’s also about reducing overhead and scaling faster while still keeping customers loyal. Here’s what smart outsourcing delivers: 🟧 Lower labor + overhead costs 🟧 Faster launches and time to market 🟧 Higher retention and stronger CSAT 🟧 Steady teams that protect brand reputation ROI is also measured in customer trust, team stability, and growth that lasts, as much as it is measured in dollars.