ReferWell

Tailored outreach is more than adding a member’s name in front of an email. It requires connection, clarity and care. For Moda Health, ReferWell operationalized outreach using our high-touch care navigation model to connect members to care, send follow-up reminders via their preferred channels, and check in with them post-visit to reinforce satisfaction and address any concerns. Reaching over 2,000 members in total, calls were intentionally structured to go beyond a transactional interaction to deliver comprehensive and humanized member experience that aligned with both clinical and experiential goals. Download our latest white paper to see the results of our efforts: https://hubs.la/Q03STgGs0

The weight of CAHPS measures may be dropping  from 4× to 2× in 2026  but member experience still matters more than ever. Learn why high CAHPS scores are essential for driving retention, trust, and better Star Ratings, and discover strategies that forward thinking health plans can implement now to stay ahead throughout the year. 🔗Read our full blog: What the 2× Weight Drop Means for CAHPS and How to Stay Ahead https://lnkd.in/e8SRJN67  #CAHPS #StarRatings #MemberExperience #HEDIS #HealthPlans #PatientSatisfaction

We're thrilled to announce that ReferWell is collaborating with the Health Plan Alliance (HPA) as a Preferred Business Sponsor—a milestone that reflects our shared commitment to transforming healthcare delivery and member experience. Why This Matters: The HPA represents America's premier locally-owned and managed health plans, serving millions of members nationwide. These organizations are united by a singular mission: improving the health system and the well-being of their communities. By teaming up  with HPA, ReferWell gains the opportunity to extend its reach and impact by: • Expanding access to seamless care navigation for health plan members across the country • Driving meaningful improvements in appointment scheduling and care coordination • Reducing barriers to care through streamlined referral management and real-time scheduling "The Health Plan Alliance represents the best locally-owned and managed health plans in the country, dedicated to improving the health system and the health and well-being of their members. ReferWell is honored to align with such an established organization making a profound difference in how care is delivered."— Kevin M. Healy, CEO of ReferWell This cooperation strengthens ReferWell's position as the scheduling platform of choice for health plans, providers, and hospitals nationwide. As we move forward, we're excited to work alongside forward-thinking healthcare organizations that share our values and commitment to finding new ways to enhance the member experience and build a healthcare system that truly works for everyone. #MemberExperience #MemberEngagement #ReferralManagement #CareNavigation #HealthPlanAlliance #HealthcareInnovation

Beginning on January 1, the CMS Transforming Episode Accountability Model (TEAM) policy will reshape how care is delivered and coordinated to support #Medicare patients throughout their surgical journey. Up to two-thirds of participating #hospitals may lose revenue under TEAM, with 714 hospitals mandated to participate. That means, for the hospitals managing ~1,000 annual TEAM-eligible episodes, improvements in follow-up completion and care routing could translate into $7.5-20M+ in protected revenue annually. ReferWell was built for this moment. Our advanced SaaS scheduling platform and care navigators help health systems coordinate post-discharge appointments in real time, ensuring every patient, including Medicare beneficiaries, leaves the hospital with follow-up care in place. Read our blog to learn how we can help: https://hubs.la/Q03Tx4tr0 #CMSTEAM

Did you know that nearly half of all specialist referrals go uncompleted? When referrals fall through, patients miss critical care, providers lose visibility, and payers & health systems leave revenue on the table. In our latest blog, we explore how real-time referral booking and AI-driven workflows can help close the loop, keep more care in-network, and improve both outcomes and operations. Read more: https://hubs.la/Q03T49M-0 #ReferralManagement #HealthcareAutomation

When partners are in alignment and bring strategic insight, innovative technology and empathetic outreach, the results can be transformative. That was the key takeaway from Moda Health's collaboration with ReferWell, Rex Wallace Consulting and Decision Point. In our latest white paper, we dive deep into Moda’s previous challenges and how they found the opportunity to refine their approach and build a sustainable, long-term member engagement strategy. Download the white paper now to learn more: https://hubs.la/Q03STgvH0

At ReferWell, it's stories like this that remind us why human connection matters in healthcare. Our Care Navigators don't just close care gaps, they build trust, empathy, and confidence in every conversation. When members feel truly seen and supported, satisfaction follows naturally. A kind voice can make all the difference! #MemberExperience #CareNavigators

At ReferWell we succeed in doing one of the hardest things in healthcare. We actually get people to the doctor, identifying the right providers, making appointments, engaging patients in their care, and getting them scheduled. Last week we celebrated another successful California Primary Care Association conference where the ReferWell team was on site to spotlight our work partnering with provider groups, hospital systems, health plans, and FQHCs to help them keep referrals in-network and reduce patient no-shows. From left to right Emily Bresnan, Director of Client Strategy and Operations Annette Betancur, Ph.D., MBA, RN, CHC, Director, Provider Operations Matt B., Senior Manager, Client Operations Glen Olson, SVP Provider & Partnership Sales Missed us at the show? It’s not too late to connect. Reach out to us at info@ReferWell.com and let’s discuss our success taking the frustrating, fragmented patient experience and making it frictionless. #PatientExperience #ReferralLeakage #PatientExgagement #ReferralManagement 

For Healthcare IT Today, editor John Lynn shares his key innovation takeaways from the HLTH Inc. 2025 Conference which include an emphasis on improving the #PatientExperience, closing #CareGaps, and minimizing #HealthcareFriction overall. Check out the shout out to ReferWell and his nod to his recent conversation at the show with CEO Kevin M. Healy where they discussed the critical need for stronger data connection and greater collaboration between payers and providers — the two pillars of healthcare. https://lnkd.in/gyFyVuCY

  ReferWell’s value proposition is simple, getting people to the doctor. Today we are the partner of choice for payers, providers, and health systems looking to make healthcare scheduling and referrals simple, seamless, and consumer-friendly. On site today for the RISE HEDIS Quality & Performance Improvement Summit? Connect with the ReferWell team to learn how we are transforming the frustrating, fragmented member experience into a frictionless care navigation journey, connecting people to the care they need, when they need it, without the runaround. #HEDISSummit25 #HEDIS #QualityImprovement Let’s explore how we can support your HEDIS/quality initiatives!