ResultsCX

ResultsCX Ireland has been named Team of the Year at the 𝗖𝗖𝗠𝗔 𝗜𝗿𝗲𝗹𝗮𝗻𝗱 𝗔𝘄𝗮𝗿𝗱𝘀. This achievement reflects the dedication and expertise of our team in delivering outstanding customer experiences every day. We’re proud to share this moment with our partners at PayPal and all colleagues who contributed to this success. Kayley Goss, Louise Turley, Robert Barrett, Jason Moloney, Mark Bennett, Brandon Prasti, Benjamin Tirmant, Marta Gonzalez-Aller, Noemie Benfadel, Natacha Idvanoff, Malak El Hbabi, Fatima Salhi, Hassiba Chekiri, Joao Verala Dias, Philippe Kantoussan, Robert Soriano, Sebastian Dos Santos, Theo Marinis, Steven Dunn, Yannick Camara, Matt Allonby, Ronan Coghlan, Sabin Costea #CCMA

Gratitude knows no borders, especially on Thanksgiving. This season, we’re celebrating the people who bring energy, empathy, and excellence to everything we do - across seven certified Great Place To Work® countries. To our clients and customers: thank you for trusting us to represent your brand with care and commitment. Your partnership fuels our purpose. From all of us at ResultsCX - Happy Thanksgiving! We’re proud to celebrate a global team where gratitude, fairness, and belonging are always in season.

Spreading Smiles at NAMS Snehasadan 💙   At ResultsCX, giving back to the community is more than an initiative - it’s about transforming lives through meaningful connections.   Our India team's recent visit to NAMS Snehasadan was a powerful example of this commitment. Together, we provided essential groceries and daily-use items, but the real magic happened when our volunteers spent time with the residents—sharing stories, laughter, and hope.   From interactive games and music with children to heartfelt conversations with the elderly, every moment reinforced why community engagement matters. Their blessings and wisdom reminded us that empathy is the foundation of real change.   This wasn’t just about giving - it was about building bonds and celebrating humanity.   Here’s to more initiatives that spread smiles and strengthen our ties with the communities we serve. #CommunitiesMatter

Merchant relationships are a cornerstone of banking success, yet many institutions overlook the value of proactive engagement. A leading U.S. bank recognized this gap and partnered with ResultsCX, to enhance its merchant relationships. By implementing a strategic engagement model, the bank deepened loyalty and uncovered untapped growth within its merchant base. Discover how a tailored approach to merchant engagement can drive deeper loyalty and uncover untapped growth https://lnkd.in/e_cspRwK.

At ResultsCX, we're redefining training with AI-powered, persona-based learning - keeping humans at the heart of every interaction. The results speak for themselves: •     21% reduction in attrition •     13% boost in CSAT •     15% faster handling times   𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗱𝗼 𝗶𝘁? By blending AI-driven insights with human-first design to create personalized learning experiences that boost confidence and performance.   Discover how Stephanie Flint, 𝗩𝗣 𝗼𝗳 𝗚𝗹𝗼𝗯𝗮𝗹 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀𝗖𝗫, is transforming learning into a human-first, results-driven experience, reducing turnover and boosting learners' confidence. 👉 Learn more: https://lnkd.in/e6U249bn.

At ResultsCX, we're proud to support our onsite and remote team members in giving back to the causes that matter. At ResultsCX Ireland, Stefanie P. spent her volunteer day at SITGES ANGELS, a local animal rescue in Spain.    Her time there reflects the heart of our commitment - empowering colleagues to create meaningful change in their communities. Whether it’s caring for vulnerable animals, supporting local initiatives, or contributing to a healthier planet, we believe small actions can lead to big impact.💚

Meeting rising customer expectations while modernizing legacy contact centers is a major challenge for utilities. ResultsCX helped a leading energy provider implement a complete CCaaS transformation in 90 days, creating a scalable, agile, and future-ready customer experience platform. Read the full story: https://lnkd.in/eSPT-SVt.

We believe that people thrive when they know their work is seen, valued, and respected - regardless of who they are or where they work. That's how we've built a global team where fairness is the standard and support is universal.   Because when people are treated right, they give their best - and our results prove it. #ResultsCX #GPTW2025 Great Place To Work Great Place To Work India Great Place to Work® Caribe & Centroamérica Great Place To Work® Philippines Great Place To Work UK

In the financial services sector, rapidly onboarding agents without compromising compliance or customer care is a persistent challenge. A leading US-based financial services firm leveraged ResultsCX's expertise to modernize agent training through AI-powered simulations and targeted coaching. The results: accelerated onboarding and enhanced agent effectiveness, ensuring a more confident and capable workforce in a regulatory-heavy environment. Read the full story: https://lnkd.in/ekFQaVym.

In managed care, transformation starts with trust.   Jordan Armstrong, CRO at ResultsCX, shares how payer organizations are evolving their approach to compliance, member engagement, and digital CX - 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘂𝗽, 𝗯𝘂𝘁 𝘁𝗼 𝗹𝗲𝗮𝗱.   Jordan’s perspective in “𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗖𝗮𝗿𝗲: 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗶𝗻𝗴 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗘𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗠𝗲𝗺𝗯𝗲𝗿 𝗧𝗿𝘂𝘀𝘁” offers a thoughtful look at how innovation and empathy can coexist in healthcare. 🔗 Read the full interview: https://lnkd.in/ee9t9KCP.