Install the LinkedIn Sales Navigator OAuth app

Last updated: 1 month ago

When you sync your CRM to Sales Navigator, you’ll receive prompts to authenticate and sign in to the CRM during activity writeback. For some features, OAuth authentication is required for users who exist in both your CRM and Sales Navigator. As an admin, you also need the Sales Navigation OAuth app if you’re unable to authenticate into the system to unlock the CRM functionality for your contract and create components.  

Important to know

• Effective September 2025, Salesforce is updating how connected apps function in an effort to improve organization security and admin control. This change is needed to reduce the risk of unauthorized access while giving admins clearer oversight of the apps their users depend on. Admins are advised to review the Salesforce communications and complete the recommended next steps. Learn more.

• Only a Salesforce admin can update the app package.

During CRM sync, if you run into authentication issues, for example, while you create a lead or contact or send an InMail message, you must check to see if you’ve installed and enabled the Sales Navigator OAuth app.

If the LinkedIn Sales Navigator OAuth app is not enabled by default, follow the steps below to install and unblock the OAuth app: 

  1. Sign in to Salesforce.  

  2. On the Setup page, under Platform Tools, click Apps.  

  3. Expand Connected Apps, then click Connected Apps OAuth Usage. 

    Here's a tip

    Connected Apps will become visible only after an initial connection from Sales Navigator has been made. This initial attempt adds the apps to the Connected Apps list. You'll need Sales Navigator for the admin sync authentication with the integration user.

  4. Install and unblock LinkedIn and LinkedIn Sales Navigator Writeback. 

    Unblock LinkedIn

  5. Click Install to allow Connected App to access your Salesforce instance. You'll need to do this for both LinkedIn and LinkedIn Sales Navigator Writeback.

    Install Connected App for Sales Nav and Sales Nav writeback

    Important to know

    All users with the Writeback feature enabled will also require API access to writeback objects like tasks, notes, and calls.

    The installation can take up to 5 minutes. If your environment has any IP address restrictions, ensure that you allow LinkedIn IP addresses.

  6. Optional: You can manage application specific protocols in the connected app setup.

Learn more