How One Medical's CI CARE philosophy transforms healthcare coding

From Code to CI CARE: When I started my career my focus was on code. Today, our coding is driven by the desire to care. This evolution has taught me a vital lesson: elegant algorithms hold little value without deep customer empathy. In healthcare, every line of code we write has a profound impact on someone's life. Whether it's assisting patients in understanding their test results, optimizing intake processes, or guiding them through their care journey, the effects are significant and personal. At One Medical, we embody the CI CARE philosophy: - Connect with respect - Introduce yourself and your role - Communicate what you're going to do - Ask permission and questions - Respond to concerns - Exit with excellence Every architectural decision, feature, and system we design reflects this philosophy. We are not merely writing code; we are developing tools that empower healthcare professionals to provide better care with a human touch. The most effective technical solutions in healthcare are not necessarily the most complex; they are the ones that enhance human connection rather than diminish it. I continue to learn daily how to balance technical excellence with the empathy that healthcare requires. #amazononemedical #primarycare #healthcare