Why silence is golden in patient care

👁️ OPTOMONLINE: THE IMPACT OF POSITIVE PATIENT EXPERIENCE (PX) ON THE HEALTHCARE SYSTEM The Hidden Power of Experience: Why Patient Satisfaction Is a System’s Strength In the race to improve technology, expand services, and meet clinical targets, one silent driver of healthcare success often gets overlooked — the patient experience. Improving patient experience can directly improve staff experience. A healthcare worker who feel that their experience and opinion is valued are more likely to be motivated and receptive to feedback. They would be better able, emotionally and psychologically to provide good support to patients and by consequence better patient experience. Motivated staff provides better care, which leads to better patient experience. A positive patient experience is proven to be associated with important clinical processes and outcomes and is correlated with key financial indicators for healthcare organizations. In addition, positive patient experience doesn’t just make patients happy. It strengthens the entire healthcare ecosystem. Here’s how: • Improved Compliance: Patients who trust their providers follow advice and return for follow-ups. • Better Outcomes: Reduced complications, improved recovery, and higher preventive health uptake. • Reputation & Retention: Satisfied patients become advocates, not just consumers. • Operational Efficiency: Fewer complaints, less burnout, and smoother workflow among care teams. In eye care, for example, when patients understand their condition and feel confident in their optometrist’s empathy, they are more likely to maintain follow-up visits, use medications correctly, and encourage others to seek early eye checks. That’s not just good service — that’s sustainable healthcare. True system excellence is built not on numbers, but on human experience. When healthcare becomes human again, systems become stronger. Let’s design health systems that see patients not as statistics — but as stories worth listening to. Call to Action What changes do you think health leaders can make to enhance patient experience across all levels? 👁️ OPTOMONLINE | Empowering the Future of Eye Care #HealthcareLeadership #PatientExperience #HealthSystemsStrengthening #Optometry #QualityImprovement #HealthcareInnovation #PatientSatisfaction #VisionForAll #2030InSight

Digital identity that delivers. Wellstar Health System + CLEAR, powered by Epic Welcome, achieved measurable operational impact: ✅ 5x increase in digital check-in adoption in 6 months ✅ $2M+ projected savings per 25K patients verified ✅ 95% patient match rate ✅ 1,500+ staff hours redirected to patient care “By leveraging CLEAR’s technology, we introduced a modern, digital check-in experience that saves time, reduces costs, and streamlines the process for everyone.” — Hank Capps, EVP & Chief Information and Digital Officer, Wellstar Health System CLEAR1 simplifies check-in, reduces admin work, and delivers value. https://lnkd.in/eeMRR6zW

Thrilled to share that Wellstar Health System and CLEAR are driving meaningful ROI by modernizing identity across the enterprise. CLEAR's check-in experience, fully integrated with Epic Welcome, has helped Wellstar improve the patient experience, and a reduce administrative burden and costs. Here are the results: ✅ 5x growth in digital check-in adoption within six months ✅ $2M+ in projected savings per 25K patients verified ✅ 95% patient match rate ✅ 1,500+ hours redirected to patient care “The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone,” said Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System and President of Catalyst by Wellstar. Thank you Hank Capps, MD FAAFP, Bill Bellando, Bob Speakman, Pranav Kumar Jain MD, MBA, FHM, Michelle Barnett, Holly Lawson, MBA, PMP, CSM, Weimin Dai, Nick Yaitsky, Alexis Lally Churchill, Rob Zanin, Matt O'Connor and many others at Wellstar for your trust in CLEAR! See the full case study here: https://lnkd.in/e_UFgCXy #digitalhealth #patientexperience #digitalidentity #epic #killtheclipboard https://lnkd.in/eYW8araZ

I often get asked: “What actually makes a Hospital-at-Home program successful?” And over the years, my answer has evolved. In the beginning, I focused on the obvious levers—clinical workflows, staffing models, and throughput. Later, I emphasized metrics, cost savings, or operational readiness. But the truth I’ve learned after leading and scaling this program is much more holistic: EVERYTHING HAS TO ALIGN…. Success of a Hospital at home isn’t the result of any single factor, it’s the convergence of many: • Clear regulations and compliance frameworks that allow you to build confidently. • Strong executive sponsorship that shields the program, accelerates decision-making, and sustains momentum. • The right team members—clinicians who communicate well, think differently, and genuinely believe care at home is in fact acute care. • System-wide understanding and cultural readiness, so the model isn’t viewed as a side project but as a legitimate care setting. • Technology that actually works, integrates, and supports real-time decision-making. And yet there’s one constant I never have to debate: The patients will always believe in the model. They thrive at home. They heal faster, feel safer, and trust the experience far earlier than most systems expect. Their enthusiasm is never the limiting factor—it’s everything around them that must rise to meet the opportunity. #HospitalAtHome #ValueBasedCare #HealthcareInnovation #CareRedesign #VirtualCare #HealthEquity #FutureOfHealthcare #HomeBasedCare #AcuteCareAtHome #LeadershipInHealthcare #DigitalHealth #PatientCenteredCare #HealthSystemTransformation #Pennstatehealth

📈 Key results from the Providence–Cadence collaboration: 43% increase in blood pressure control 107% increase in heart failure patients on all four GDMT pillars $203 lower total cost of care per patient per month

This breakfast discussion at HLTH25 couldn't have been more timely for the work I'm doing. As a nurse and product manager focused on integrating virtual care solutions, I'm constantly thinking about how to connect the right members with the right tools at the right time—but getting members to actually USE these solutions is where the real challenge lies. The behavioral insights shared here really resonated: **Loss framing over gain framing**: We spend so much time telling members what they CAN access, but reframing around what they'll LOSE if they don't engage could be transformative for virtual care adoption. **The messenger matters**: In virtual care, this is huge. Sometimes the nudge needs to come from their care team, sometimes from us as their health plan. We need to be strategic about who delivers the message. **Reduce friction in scheduling**: I love the reframe of "we've held an appointment for you" vs "schedule an appointment." When we're integrating multiple virtual care platforms, every bit of friction we can remove matters. As someone who came to product management from clinical practice, these behavioral economics principles bridge the gap between what we know clinically works and what actually drives member action. Thank you Kristen Berman at Irrational Labs and Sarah Matyko, PhD at League for this valuable discussion. These insights will directly influence how we approach our virtual care integration strategy. #DigitalHealth #VirtualCare #HealthTech #HLTH25 #ProductManagement #BehavioralScience #HealthPlan

Tuesday’s “Advanced Primary Care Goes to Work” panel at HLTH Inc. brought together industry leaders from athenahealth, Included Health, and Google discussing how employers are transforming workforce health with advanced primary care models to meet employees where they are. The conversation emphasized value-based financing, risk-sharing, and seamless integration of physical, behavioral, and preventive care to drive better health outcomes and workforce engagement. Nele Jessel, MD, Chief Medical Officer at athenahealth, brought a unique perspective as both a physician and a clinical informatics leader. She shared how technology, aligned with clinician needs, is key to streamlining workflows and delivering proactive, integrated care that improves patient outcomes and workforce well-being. 👉Interested in learning more about how technology is shaping the future of primary care? Let’s connect! https://lnkd.in/ev3Dyim #athenahealth #CuringComplexity #healthcareInnovation #HLTH2025

Most hospitals, health systems and medical practices also are scofflaws when it comes to building the infrastructure for value-based care through new people, processes and technology. They continue to lean on their fee-for-service business model. https://lnkd.in/g8h9DhED

Transforming Chronic Care with Insight and Innovation — Remote Patient Monitoring is helping practices reduce 30-day readmissions by up to 50% while empowering 20,000+ patients to take control of their health. The future of chronic care is here—and it’s remote, connected, and outcomes-driven. At Evrostos Health, we’ve seen firsthand how Remote Patient Monitoring (RPM) is transforming care delivery for over 20,000+ patients nationwide, helping practices achieve measurable improvements in patient health and operational performance. Here’s how RPM is redefining chronic care: - Continuous connection: Physicians stay informed between visits, turning reactive care into proactive intervention. - Better outcomes, fewer readmissions: Early alerts and data insights are cutting 30-day readmissions by up to 50%. - Empowered patients: Ongoing engagement fosters adherence, confidence, and accountability in managing chronic conditions. - Smarter operations: Automated monitoring and reporting streamline workflows, freeing staff to focus on what matters most—patient care. - Financial sustainability: With CMS-backed reimbursement, RPM aligns better care with stronger practice revenue. Every connected device extends a provider’s reach. Every monitored patient represents a story of prevention, partnership, and progress. Schedule a Platform Demo Today to see how Evrostos Health helps medical practices redefine chronic care—one patient at a time. https://lnkd.in/ew_hDsMi #EvrostosHealth #HealthTech #RemotePatientMonitoring #ValueBasedCare #HealthcareInnovation

What if your next patient visit didn’t feel like a check-in … but like a check-in with purpose and clarity? Our latest article explains how patient engagement strategies go beyond improving satisfaction to make everyday workflows smoother and more efficient. If you’re leading a practice in a multi-specialty setup or expanding your footprint, this one’s for you. Read now: https://lnkd.in/gcQdWQ4k #HealthcareManagement #PatientEngagement #OperationalExcellence #HealthTechSolutions #expEDIum