Insurance Insights #14
Welcome back to Insurance Insights!
In this month's edition, we take a closer look at the details following our largest strategic acquisition to date, after signing an agreement to acquire SCM Insurance Services , Canada’s leading claims processing and risk solutions provider. This move expands our North American footprint, adding SCM’s 1,500+ professionals to the team and three specialist businesses: ClaimPro, IPG, and Pario.
With operations now spanning 22 countries and annual revenues approaching $1.4bn, this acquisition strengthens our ability to deliver end-to-end claims and risk solutions worldwide. It also accelerates our Vision 2030 strategy, combining geographic growth with increased investment in technology and AI to create smarter, more connected, services for clients globally.
We also spotlight the investigative work done by our property team and GBB (UK) Ltd, when a house fire in Cleckheaton caused severe damage. The teams carried out a detailed investigation and identified the real culprit as a fault in the fridge freezer's starter capacitor, not a tumble dryer as initial inspections pointed to. Their thorough analysis and clear reporting ensured the manufacturer’s insurer accepted liability, saving our client over £150,000.
Plus, we look at the power of effective internal audit partnerships in strengthening risk management. Sharing an article by Paul Bennett and Daniel How , exploring how internal audit can move beyond compliance to become a strategic driver of resilience in the Lloyd’s market - helping organisations anticipate risks and stay agile. Embracing combined assurance - where assurance providers work together - gives boards a holistic view of risk and reduces blind spots. Done well, this approach turns assurance into a competitive advantage, ensuring firms are fit for the future.
Also in the news...
Spotlight: Davies Responsible Business Report 2025
Our Responsible Business Report is back for its third year, showcasing progress across our three pillars: People, Planet, Purpose. This annual report reflects our commitment to transparency and aligns with global sustainability standards.
People
- 82% of employees feel they can be themselves at work – up from 74% last year.
- Women’s Global Mentoring Circle introduced to support gender equality and career growth across the insurance space.
- £57K donated to local projects and 4,791 volunteer hours logged globally.
Planet
- 28% reduction in green house gas emissions intensity, including a 47% cut in Scopes 1 (direct emissions) & 2 (indirect emissions from purchased energy).
- Launched supplier Net-Zero Training, driving on average carbon savings of 1,590 CO₂e.
- Fourth consecutive year of improved EcoVadis Excellence environmental score.
Purpose
- 50% of our Group Executive Committee now have remuneration linked to responsible business goals.
- Climate risks are embedded in our Group risk framework for proactive monitoring.
- Mandatory global AI training introduced, with regular refreshers to ensure safe and effective use.
Read the full report and see how we’re driving meaningful change.
Our newsletters are a round-up of the very latest insurance news and trending topics, exploring a range of themes including claims management, technological advancements, talent acquisition, process optimisation, market trends, and enhancing customer experiences.
Subscribe for next month's edition!