Supporting Mental Health During Organizational Change

Your team isn’t just navigating change. Their brains are being rewired by it. Understanding the brain science of resilience is essential for any leader guiding teams through AI transformation and resource pressure. The neuroscience is clear: chronic workplace stress shrinks the hippocampus (our learning center) while amplifying the amygdala (our fear center). In 2025, with AI transformation and resource constraints, our teams' brains are literally rewiring under pressure. Here are 3 science-backed strategies I teach in my leadership and resilience keynote programs to build resilient teams in this high-pressure environment: 1. Create Psychological Safety Zones ↳Schedule weekly "pressure-release" meetings where teams can openly discuss AI concerns ↳Make it clear that vulnerability isn't weakness—it's human ↳Celebrate small wins to trigger dopamine releases and build positive neural pathways 2. Redefine Resource Optimization ↳Stop asking "How can we do more with less?" ↳Start asking "What truly moves the needle?" ↳Use AI to eliminate cognitive overload, not people ↳ Direct mental energy toward creative work (which activates our brain's reward centers) 3. Build 'Change Muscle ↳Leverage neuroplasticity: the brain's ability to form new connections throughout life ↳Create micro-learning opportunities to strengthen neural pathways gradually ↳Rotate team roles to build cognitive flexibility ↳Foster cross-functional collaboration to enhance neural network resilience Remember: The stressed brain can't learn, but the supported brain becomes stronger through challenge. That's not just leadership philosophy, it's neuroscience. What strategies are you using to help your teams' minds navigate these changes? #Leadership #Resilience #FutureOfWork #ChangeManagement #KeynoteSpeaker

Organizational Trauma: The Recovery Killer Your Change Plan Ignores After Capital One's 2019 data breach exposing 100 million customers' information, leadership rushed to transform: new security platforms, restructured teams, revised processes. Despite urgent implementation, adoption lagged, talent departed, and security improved more slowly than expected. What they discovered—and what I've observed repeatedly in financial services—is that organizations can experience collective trauma that fundamentally alters how they respond to change. 🪤 The Post-Crisis Change Trap When institutions experience significant disruption, standard change management often fails. McKinsey's research shows companies applying standard OCM to traumatized workforces see only 23% transformation success, compared to 64% for those using trauma-informed approaches. ❌ Why Traditional OCM Fails After Crisis Hypervigilance: Organizations that have experienced crisis develop heightened threat sensitivity. Capital One employees reported spending time scanning for threats rather than innovating. Trust Erosion: After their breach, Capital One faced profound trust challenges—not just with customers, but internally as well. Employees questioned decisions they previously took for granted. Identity Disruption: The crisis challenged Capital One's self-perception as a technology leader with superior security. 💡 The Trauma-Informed Change Approach Capital One eventually reset their approach, following a different sequence: 1. Safety First (Before planning transformation) - Created psychological safety through transparent communication - Established consistent leadership presence - Acknowledged failures without scapegoating 2. Process the Experience (Before driving adoption) - Facilitated emotional-processing forums - Documented lessons without blame - Rebuilt institutional trust through consistent follow-through 3. Rebuild Capacity (Before expecting performance) - Restored core capabilities focused on team recovery - Invested in resilience support resources - Developed narrative incorporating the crisis 4. Transform (After rebuilding capacity) - Created new organizational identity incorporating the crisis - Shifted from compliance to values-based approach - Developed narrative of strength through adversity 5. Post-Crisis Growth - Built resilience from the experience - Established deeper stakeholder relationships - Transformed crisis into competitive advantage Only after these steps did Capital One successfully implement their changes, achieving 78% adoption—significantly higher than similar post-breach transformations. 🔮 The fundamental insight: Crisis recovery isn't just about returning to normal—organizations that address trauma can transform crisis into opportunity. Have you experienced transformation after organizational crisis? What trauma-informed approaches have you found effective? #CrisisRecovery #ChangeManagement #OrganizationalResilience

🖼 Fuseli’s “The Nightmare” (1781) is one of my favorite paintings. I like it not because it’s comforting, but because it captures something we still don’t talk about enough: what it feels like to carry unseen stress. In this iconic Romantic-era work, a woman lies draped in sleep while a grotesque imp squats on her chest. Behind her lurks a shadowy horse, eyes wide in horror. It’s a visual metaphor for night terrors, but it resonates deeply with how anxiety can feel in waking life, especially in high-pressure work environments. 👉 The truth? Mental health still isn’t treated like physical health in many organizations. We champion fitness challenges and healthy snacks in the break room but ignore signs of burnout, chronic stress, or depression. Let’s change that. Here are a few best practices I’ve seen (and implemented) that make a real difference: ✅ Normalize check-ins that go beyond performance. Managers can ask, “How’s your workload feeling this week?” Not just “Are you on track?” ✅ Make mental health resources visible and easy to access. If your EAP is buried in an intranet or requires a scavenger hunt, it won’t help anyone. ✅ Treat PTO like recovery time, not a privilege. Don’t just approve time off. Encourage it. Model it. Respect it. ✅ Design work rhythms that allow for decompression. From no-meeting Fridays to quiet hours, small tweaks reduce the cognitive load. ✅ Train leaders in emotional intelligence. Psychological safety starts at the top. Art like The Nightmare reminds us that invisible burdens are just as real and sometimes just as paralyzing as any physical obstacle. Let’s build cultures where our people don’t need to wait until nightfall to be haunted by stress . 💬 How is your organization championing mental health? What’s working—and what still feels like a dream? #MentalHealthAtWork #PsychologicalSafety #Leadership #EmployeeWellbeing #Fuseli #OrganizationalCulture #LearningBites #WorkplaceAnxiety #MentalHealthAwareness