Services are available to emergency workers and veterans from Ambulance Victoria, Country Fire Authority (CFA), ESTA (Emergency Services Telecommunications Authority), Fire Rescue Victoria (FRV), Forest Fire Management Victoria, SES Victoria, Victoria Police and Police Veterans Victoria.
Responder Assist provides a range of training options to mental health professionals, including education in emergency worker culture, as well as the latest in evidence-based trauma and mental health treatments.
In partnership with the Mental Health Practitioners’ Network (MHPN), Responder Assist is creating a new Community of Practice (COP) for practitioners working with emergency services workers across Victoria.
If you would like to join our COP contact us here for details of the next session, sign up for updates here or keep an eye out on our social media.
A Community of Practice brings together practitioners with shared interests, skills or areas of clinical practice. They can learn from each other, support each other, enhance their skills, present cases, and hear from experts.
Evidence shows that bringing practitioners together to talk improves quality of care for the people they are supporting. The more we learn from one another and reflect on our own practice, the better we become as practitioners—which means better outcomes for our clients.
Emergency services workers are a unique cohort with unique perspectives on the world. Most of us won’t come into contact with traumatic events as frequently as they do. They also have an organisational culture that is different and gives them a strong sense of identity.
The Responder Assist CoP features experts discussing mental health concerns like trauma, anxiety, depression and PTSD. There are also opportunities to learn from emergency workers with lived experiences.
The research team in Responder Assist works tirelessly to study and understand new developments in treating emergency workers. The studies conducted form part of the wider program of research at Phoenix Australia and build on our collective expertise in post-traumatic mental health.
Published Research:
Understanding the treatment experiences of emergency workers. Find out more
Training and support needs of mental health providers who treat emergency workers. Find out more
A study evaluating prevention and treatment strategies for improving mental health outcomes in this high-risk population. Find out more.
Ongoing Research:
We are undertaking a study to define the ways in which lived experience guides may support the mental health of first responders.
Discovering Improved Treatment
A program of emergency services worker centric research and evaluation activities is being undertaken. The primary goal is to improve our understanding of the treatment of mental disorders in emergency services workers and identify innovative and impactful ways to advance clinical treatment
How Research Improves the Service
Responder Assist has embedded quality improvement processes, which monitor the benefits of treatment provided by Responder Assist practitioners. The data gathered through these processes will be used to improve the service.
Managing Sleep Problems has been developed by clinical experts and equips you with knowledge and skills needed for the bestpractice assessment and treatment of emergency service members with problematic sleep in the context of PTSD.
Find out moreManaging Problematic Anger has been developed by clinical experts to he{p you understand the best-practice techniques of assessment and treatment of individuals with problematic anger in trauma.
Find out moreThis course is designed for mental health practitioners wtlo would like to develop their core cultural competencies for working with emergency services personnel.
Find out moreThis course is designed to increase practitioner knowledge about one of the most common mental health conditions that practitioners are Likely to encounter in their work with emergency services workers. This course will help practitioners to diagnose PTSD; to understand prevalence, gender differences, comorbidity, risk factors. course and phenomenology; and introduces evidence based treatments for PTSD.
Find out moreThis course will help practitioners to develop their capability in conducting comprehensive. trauma-informed clinical assessments of emergency workers. The course provides a summary of methods common in the practice of evidence-based assessment and include a resource bank of assessment and treatment planning tools which can be accessed at any time.
Find out morePractitioners
Self-care is of particular importance for health practitioners when they work with the emergency services sector. This course is designed to help practitioners to take care of themselves as they go about their work with emergency services personnel. The course will help practitioners to enhance resilience as well as understand the risk factors and impact of vicarious trauma. burnout, and moral injury.
Trauma-focussed Cognitive Behavioural Therapy (TF-CBTI is an evidence-based treatment for Post-traumatic Stress Disorder that aims to help the individual come to terms with trauma through exposure to, and emotional processing of. memories of the event. Part One introduces practitioners to the common components of this evidence-based treatment.
Find out moreFollowing on from Part I, this course provides detail on engaging therapy treatments including implementing imaginal and in-vivo exposure therapy and trauma-focussed cognitive therapy.
Find out moreThis course will build practitioners' skills in case formulation when treating emergency workers. The course will use case vignettes to help develop understanding of the principles underpinning the development of case formulations and formulation-based treatment plans.
Find out moreConfidential 24/7
counselling and referrals