We're proud to be a Gold Sponsor at the Utility Week Awards 2025, a respected celebration of excellence across the utilities sector. Our presence reflects our commitment to supporting the industry's transformation and recognizing the teams and individuals shaping its future. Looking forward to an evening of celebration with colleagues, clients, and industry peers as we honor the progress being made across the sector. Here's to everyone nominated — wishing you all the very best. #UWA2025 #CustomerExperience #Utilities #WeMakeItHappen | Rajiv Malhotra | Rajeev Lewis | Janine Hunt | Sonali Parande |
Firstsource
Outsourcing and Offshoring Consulting
Mumbai, MH 479,225 followers
#WeMakeItHappen - for our clients, colleagues and communities!
About us
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 32,898+ Firstsourcers, we are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and The Philippines.
- Website
-
http://www.firstsource.com
External link for Firstsource
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Mumbai, MH
- Type
- Public Company
- Founded
- 2001
- Specialties
- Collections Management, Business Transformation, Robotic Process Automation, Digitilization, Customer Experience, Data Processing, Data Analytics, GenAI, Technology, Digital Transformation, Healthcare, Mortgage, Communication, Media, Trust&Safety, BFS, HPHS, and Business Process Services
Locations
Employees at Firstsource
Updates
-
At Firstsource, growth doesn't wait for permission. It gains momentum when you choose to step forward. Myra F. Montas progressed from CSA to Team Lead by embracing that shift. Through #WingsWithin, our internal mobility program, she transitioned into a new role supported by structure, honest guidance, and the confidence to stretch beyond her comfort zone — building new capabilities and navigating change with intent. Her message: Internal moves aren't just about the job; they're a catalyst for deeper development. Ready to take your next step? Explore opportunities: https://lnkd.in/gxNpVmZ #LifeAtFirstsource #WeMakeItHappen
-
It was a pleasure welcoming Shobhit Patnaik, Partner at Avasant, to our London office for a thoughtful exchange on how enterprises are reshaping operating models in an AI-first world. As a leading global advisor on sourcing strategy and digital transformation, Avasant brings valuable insights on how organizations are moving from traditional structures to more agile, intelligence-led models. At Firstsource, we're building outcome-driven, intelligence-powered operating models through our #UnBPO™ approach — and conversations with advisors like Avasant help sharpen our perspective on how enterprises must evolve to stay competitive. Thank you, Shobhit, for the insightful discussion. We look forward to continuing the dialogue. #DigitalTransformation #WeMakeItHappen
-
-
Today is about the people, moments, and shared milestones that shaped this year. To our teams, clients, and partners — thank you for the trust, collaboration, and progress we continue to create together. Wishing you and your loved ones a Thanksgiving filled with joy, connection, and moments that shine bright. 💙🦃✨ #HappyThanksgiving #WeMakeItHappen
-
-
We helped a global freight-tech leader scale QA from under 0.5% to 100% across 80M+ interactions — redefining how quality is delivered at enterprise scale. Manual QA had become a growing risk for the organization. Coverage gaps created blind spots, compliance issues surfaced only after escalation, and performance insights arrived too late to drive meaningful improvement. We rebuilt their quality ecosystem with an AI-first, always-on architecture that evaluates every conversation, flags risk in real time, and delivers actionable insights. The impact: 📊 100% coverage with 95% accuracy 💰 70–80% reduction in cost ⚡ 60% improvement in QA efficiency 🎥 Watch the case study video to see the transformation in action. Read more: https://lnkd.in/gNueQP9Y #WeMakeItHappen #QualityTransformation #FirstsourceCX | Ashish Chawla | Hasit Trivedi | Sudha Bhat, |
-
Firstsource is shaping how frontier AI moves from research ambition to enterprise-grade execution. At NeurIPS 2025, we'll showcase our end-to-end solutions for frontier AI development: RLHF pipelines, expert annotation, red teaming, and AI safety — all powered by relAI™, our suite of AI-led platforms and solutions. Meet our specialists to explore how Firstsource translates advanced AI research into scalable, real-world impact. 🔗 Book a meeting: https://lnkd.in/gE3-rm3x 📍 Kiosk K5, Silver Pavilion 📅 Dec 2–7, 2025 | San Diego Convention Center #NeurIPS2025 #FrontierAI #WeMakeItHappen | Karan Kapoor | Alfiya Timorshina | Amrit Khandelwal | Laura Rizzo | Nadya Rodionova |
-
We're proud to share that Firstsource has been named one of India's Top 25 Best Workplaces™ in IT & IT-BPM 2025 by Great Place To Work. Based on feedback from over 18 lakh employees across 540+ organizations, the study had Firstsource stand out for advancing workplace excellence, and fostering a culture where people feel heard, included, and empowered to grow - values that define who we are. As we advance our UnBPOᵀᴹ vision, we're moving beyond traditional outsourcing models to build intelligent, human-centric enterprises powered by responsible AI and modern operations. Doing work that is this transformative requires a different kind of environment — one where teams can experiment, learn, and contribute meaningfully. To every #Firstsourcer: this is YOUR win. Thank you for making Firstsource a place where people want to be. Let's keep building something extraordinary together. #GreatPlaceToWork #LifeAtFirstsource #WeMakeItHappen
-
-
Great to have the Everest Group team at our London office recently for a deep dive into what's truly reshaping the customer experience (CX) landscape. The conversation moved well beyond the headlines — unpacking where GenAI is driving tangible value in CX operations, how workforce models are shifting, and the new skills frontline teams need as automation redefines their roles. We also explored the technology forces transforming CX delivery and the emerging differentiators that will separate providers in a rapidly evolving market. One takeaway stood out: competitive advantage is shifting from scale to intelligence. Organizations moving with clarity and conviction are already pulling ahead. Thank you, David Rickard and Abhijnan Dasgupta, for the sharp perspectives and the future-focused exchange. We look forward to continuing the dialogue as the CX landscape accelerates. #CustomerExperience #GenAI #CXM #WeMakeItHappen
-
-
Agentic AI is changing more than workflows — it’s changing how enterprises think about work itself. In his latest article in The UnBPO™ Quarterly, our Chief Digital and AI Officer, Hasit Trivedi, explores a critical shift: organizations moving from rigid hierarchies to flexible, AI-enabled teams that adapt around business goals. Read his perspective on what the next phase of enterprise transformation truly demands 👇 #UnBPO™ #relAI™ #AgenticAI #WeMakeItHappen
Over the years, leading digital transformation across industries, I’ve seen every wave of automation promise change. Agentic AI at core, forces enterprise to reimagine not only business process but also work package and workforce. Not because it automates more, but because it simplifies – breaking complex, full-stack work into precise, orchestrated tasks that deliver efficiency, agility, and scale across every function. At its core, it’s not a toolset. It’s an organizational operating system. It redefines the enterprise from hierarchies of full-stack roles to networks of micro-specialists – human, AI, or hybrid – dynamically composed around goals. Much like software evolved from monoliths to microservices, work itself is becoming modular, composable, and intelligent. At Firstsource, we’re putting this into action through #relAI™, our suite of AI-led platforms, solutions and offerings, including the Agentic AI Studio – operationalizing agility, governance, and trust into production-grade systems. We’ve learned that meaningful progress comes from starting with “no harm” use cases, designing for responsible data access, and treating AI with the same rigor as any other production technology — SLAs, QA, observability, everything. The next phase of AI isn’t about replacing people. It’s about rearchitecting how people and AI collaborate, to build enterprises that are adaptive, transparent, and built to last. 👉 I explore this in depth in the latest UnBPO™ Quarterly: https://lnkd.in/dDGGsqqV As you think about the next phase of transformation, what part of your enterprise could evolve from full-stack to networked? #WeMakeItHappen #UnBPO™ #relAI™ #AgenticAI #FutureOfWork Madhavi Behl Vignesh Nair Madhumita Phukan Aniket Maindarkar Ritesh Idnani Rohit Sant Hameed Shareef Digvijay Negi Manish Bararia David Gilfillan
-
In conversation with Stephen Withers for TechTarget News’ ComputerWeekly.com, our MD & CEO, Ritesh Idnani, unpacked how Firstsource is moving the industry from labour arbitrage to true technology arbitrage. In the interview, Ritesh shares how our UnBPOᵀᴹ approach is helping businesses shift from legacy models to AI-driven, outcome-led operations—and why ANZ is a key region where this transformation is already taking shape. Our Melbourne hub is designed as a sustainable innovation center, bringing together responsible AI, strong governance, and skilled local talent. The story also highlights real results we're delivering today—from personalized collections to AI-assisted underwriting—showing how responsible, explainable AI is already helping clients in regulated industries work smarter and faster. Thanks to Stephen and the Computer Weekly team for the thoughtful coverage. Read the full article: https://lnkd.in/g35bf5zy #UnBPO™ #FirstsourceANZ #MediaInterview #ResponsibleAI
-