Lyssn

This Thanksgiving, we at Lyssn are reflecting on the power of meaningful conversations. We're grateful for the dedicated professionals who create space for healing through dialogue every day, and honored to support their vital work with technology that enhances human connection. This holiday season, we're thankful for our team, partners, and customers who share our mission of improving access to quality care for all individuals and communities. #MentalHealthTech #Thanksgiving #GratefulForConnection

Thanks to Mario Aguilar at STAT for including me in this very informative piece (link in comments). Here is the critical takeaway: As AI conversational agents enter the mental-health space, it’s imperative we shift from hype to rigorous evaluation—especially when claims are made about therapeutic effectiveness. From its founding, Lyssn has been deeply rooted in peer-reviewed science and real clinical data. We designed our AI platform to support clinicians — to measure fidelity of evidence-based practices in therapy sessions, to give feedback that matters, to help scale quality without sacrificing rigor. In the article I commented on how current tools are exploring ambitious territory — but the reality is, talk therapy across modalities is rich with nuance: moment-to-moment therapist-client interaction, context, culture, emotion. AI conversational agents can not replicate that nuance yet. The study referenced underscores the need for independent peer validation, full transparency of algorithmic assumptions, and real-world clinical trials. Accountability and trust must be paramount. Looking ahead, AI developers in mental health and human services must be prepared to answer: Is the tool valid across different populations? Is it sensitive to cultural and language diversity? Does it meaningfully predict outcomes, not just classify conversation features? If we answer yes to those, then we’re not just innovating—we’re helping elevate the standard of care. I’m encouraged by the momentum of AI integrations in mental health and social services, and I remain committed to ensuring that Lyssn contributes to that—by staying anchored in validated science, measurement, and clinical relevance while keeping the human element front and center. 

How does the positive impact of peer support play a major role in child welfare settings?  Hear Reyna Puentes, MA, LPC in our most recent webinar in partnership with APHSA -- American Public Human Services Association discuss how the importance of peer-to-peer support can help supervisors foster safe spaces for staff to learn while using Motivational Interviewing.  To learn more about scaling MI training across your agency with Lyssn, contact our team today. 🎥 Watch the clip here:

Today, on International Survivors of Suicide Loss Day, we take time to remember, reflect, and stand in solidarity with those who have lost someone. Losing someone to suicide leaves behind a unique kind of grief — layered with unanswered questions, deep pain, and often silence. It's a journey that no one should have to walk alone. Today is a reminder that connection, community, and care can be powerful sources of healing for survivors, supporters, and providers alike. If you or someone you know is struggling, help is available. Call or text 988, the Suicide & Crisis Lifeline available 24/7. #SurvivorDay #YouAreNotAlone #MentalHealthMatters

This month's Why We Lyssn employee spotlight features Raymond Price, a Flutter Developer whose passion for creating enjoyable software perfectly aligns with our mission! When Raymond isn't crafting intuitive mobile experiences for Lyssn, you might find him flexing his technical creativity elsewhere - he once built a bot to play Pokémon and hunt shinies across two Nintendo Switches simultaneously! "What really drives me as a developer is creating software that people genuinely enjoy using," Raymond shares. "Lyssn has built something that not only does that really well, but also has a strong mission behind it that can make a real difference. That combination of great product and meaningful impact is what makes Lyssn feel like the best place for me." His parting wisdom reflects why we're so glad to have him on our team: "It's important to care about what you do. Lyssn has a really good mission and how we share that mission is important. If you're doing something that you like then it can help make an impact." Read the full blog post on our website here: https://hubs.la/Q03V8YXJ0 #EmployeeSpotlight #MeetTheTeam #SoftwareDevelopment

How can agencies successfully integrate MI training into existing workflows? One of our customers Maria Vasquez James from Wyoming DFS reveals their successful approach to implementing Motivational Interviewing in child welfare framing MI not as another task, but as an enhancement to conversations staff already have daily. For more information on implementing scalable MI training using Lyssn, get in touch with our team. 🎥 Watch the clip here:

Wondering how to deliver feedback that actually improves performance? In our most recent webinar in partnership with APHSA -- American Public Human Services Association, Reyna Puentes, MA, LPC shares what effective feedback looks like in practice for supervisors and strategies for skill growth among their staff. To learn more about how agencies are scaling up their MI training with Lyssn, reach out to our team. 🎥 Watch the clip here: 

We’re excited to be joining leading voices in the field at the Association for Behavioral and Cognitive Therapies 2025 Convention in New Orleans! Don't miss our featured talk 'Increasing Scalability of Training and Performance Feedback through AI-Based Tools' on Sunday, November 23rd from 2-3pm CST. This session explores how AI can enhance learner education, offering trainees a scalable way to develop core skills across evidence-based practices. A heartfelt thank you to our brilliant collaborators: Christina Soma, PhD Matteo Bugatti ADAM CARMEL Kate Comtois Torrey Creed Jessie Owen Your commitment to high-quality behavioral health training is helping shape the future of mental health care. We're honored to partner with you. #ABCT2025 #BehavioralHealth #MentalHealthInnovation

We’re back from an inspiring few days at the Behavioral Health Tech Conference! Thank you to everyone who connected with us throughout the event. We’re proud to contribute to this movement by bringing transparency, measurable quality, and ethical AI to mental health care. #BHT2025 #MentalHealthInnovation #BehavioralHealth

The next addition of our newsletter is here! Check out our Suicide Prevention Program training, webinars, free AI resources, and more.