NSW Fair Trading

A message from our Commissioner, Natasha Mann;   As we head into the busy holiday season, it’s more important than ever to stay alert and stay safe — whether you’re celebrating at home or shopping online. Our latest newsletter, “Stay Safe This Holiday Season: Tips for Home & Shopping,” includes: • Practical advice to keep your home and belongings secure while you’re out enjoying the festivities • Smart shopping guidance to help you avoid dubious deals and online scams Safety and peace of mind are truly some of the greatest gifts you can give yourself and your loved ones this holiday season. Wishing everyone a joyful, secure and stress-free holiday period. Stay safe and enjoy the season! 🎉

NSW Fair Trading has taken disciplinary action against Chun Sin (MVTC86762) and 2232 Automotive Mechanical Repairs & Service Pty Ltd (MVRL53391). Mr Sin was found not to be a fit and proper person to hold a Motor Vehicle Tradesperson's Certificate, and his licence has been cancelled. He has also been disqualified from holding a licence or being involved in the direction, management or conduct of a business for which a licence is required for a period of three (3) years. Mr Sin was convicted of: · knowingly producing false or misleading documents . issuing false or misleading inspection reports · breaching a condition of an examiner's authority. We have also cancelled the Motor Vehicle Repairer's Licence for 2232 Automotive Mechanical Repairs & Service Pty Ltd, located in Kirrawee, of which Mr Sin is the sole director. Always check that a person is properly licensed before you do business with them: https://lnkd.in/gD74T95w Stay up to date with public warnings and disciplinary actions - follow NSW Fair Trading. #DisciplinaryAction #Licence #FairTrading

Toppling furniture safety alert 🚨 90% of furniture suppliers are failing to meet mandatory safety rules designed to prevent furniture from tipping over - a hazard that has killed 28 people in Australia since 2000 and causes nearly 20 injuries each week.   NSW Fair Trading recently worked with the ACCC and other consumer regulators to complete a sweep on furniture suppliers across Australia, to raise awareness of the importance of compliance with the new safety standard.   The new standard, in effect since May 2025, requires clear safety warnings at point of sale and on products.   Suppliers not complying risk enforcement action. Find the standard here: https://lnkd.in/gwqTeRXa #NSWFairTrading #TopplingFurniture #Compliance

Warning: Energy rebate scams targeting NSW consumers 🚨 With new energy-saving schemes available, scammers are stepping up efforts to take advantage of households. We’re seeing more cases of: · Unlicensed operators claiming to represent government schemes · Pressure sales tactics and upfront deposit requests · Misleading ads on social media using official-looking logos Consumers should:  ✔️ Check all offers against official government websites  ✔️ Verify licences and ABNs  ✔️ Understand their rights under Australian Consumer Law NSW Fair Trading has published new advice to help households avoid falling for fake energy deals 👉 https://lnkd.in/g53Jkqty Let’s help protect our communities by sharing this important message.  #NSWFairTrading #Scams

Our NSW Fair Trading inspectors and Angus Abadee, Strata and Property Services Commissioner were on the Central Coast recently, as part of our Anywhere, Anytime audit program.   We’re working with property and strata professionals to ensure compliance with NSW laws. From 64 proactive inspections, 9 penalty infringement notices, over 20 warning letters were issued and an investigation opened into multiple underquoting breaches by a Central Coast real estate agent. We’re targeting the practices that harm consumers the most: · underquoting in property sales · disclosure of commissions in strata repairs and maintenance · misrepresentation in property transactions · misuse of trust accounts Our goal is to protect consumers and raise standards across the property and strata sector. Read more about our 2025 compliance and enforcement priorities here 👉 https://lnkd.in/gZRbRvP7 #NSWFairTrading #Compliance #Property #Strata

Safety Recall Alert 🚨 The ACCC has announced a national recall of several brands of children’s coloured sand after concerns they may contain asbestos. These products were sold at major retailers including Officeworks, Educating Kids, Modern Teaching Aids and Zart Art. Recalled products: . Kadink Sand (1.3kg and 10g six pack) . Educational Colours – Rainbow Sand (1.3kg) . Creatistics – Coloured Sand (1kg) . Active Sandtub 14 piece sand castle building set and individual coloured Magic Sand tubs (blue, green and pink) sold at Target and Kmart. If you have any of these at home: . Stop using them immediately ✔️ . Seal the sand in a heavy-duty plastic bag, tape it shut, and keep it out of reach of children ✔️ . Wear disposable gloves and a mask when handling ✔️ . Do not dispose of it in household bins ❌ Stay safe and check your supplies: https://lnkd.in/gdPX6tMM #ACCC #Recall #FairTrading

Now published: NSW Fair Trading’s 2024–25 Strategy & Priorities Annual Report (Year in Review) - an inside look into our progress toward a fair and safe marketplace for goods, services, and homes in NSW. Over the past year, we’ve focused on: . protecting consumers and improving fairness in the rental and property sectors . enhancing product safety, including lithium-ion battery reforms . strengthening compliance and enforcement to reduce harms . listening to communities and using data to guide our actions. It’s a transparent snapshot of the decisions, reforms and regulatory work that don’t always make headlines but shape everyday life in NSW. Take a look inside ➡️https://lnkd.in/g5Xnuu98 #Strategy #Reforms #FairTrading

The Wiggles have acknowledged a likely breach of Australian Consumer Law after selling the Emma Bow headband without mandatory button battery safety warnings. These headbands, sold between June 2022 and March 2024, contain button batteries which can pose serious risks to children if swallowed. The Wiggles are taking steps to raise awareness, including a special episode of their podcast “Wiggle Talk – A Podcast For Parents” to discuss button battery safety. Consumers who still have the Emma Bow should refer to the recall notice for further information, including to arrange for a return of the product. Read more here: #NSWFairTrading #ButtonBatteries #Recall

Are you over 55 and living in, or considering a move to, a retirement village, strata-managed property or residential land lease community? Join our free forum with NSW Fair Trading’s Strata & Property Services Commissioner and other experts to ask questions, and learn: ✔ Your rights and responsibilities in community living ✔ The latest changes to strata laws and retirement village rules ✔ How to share your experiences and have your say 📅 Tuesday, 18 November 2025 🕙 10:00am – 12:00pm 📍 Cabravale Club Resort (formerly Cabra-Vale Diggers), 1 Bartley Street, Canley Vale NSW ✅ On-site parking, morning tea and refreshments provided, and accessibility support available Register here 👉https://lnkd.in/g4Puih36 #NSWFairTrading #Property #Retirement

On Tuesday 28 October, more than 370 Class 1 strata managing agents and sector leaders came together for the NSW Fair Trading Strata Agent Business Leaders Forum – a full day dedicated to future-focused conversations and industry collaboration. Hosted by Strata and Property Services Commissioner Angus Abadee, the forum provided a space to share perspectives, strengthen industry standards and look ahead at the challenges and opportunities facing the strata services sector. Thank you to all presenters and attendees who contributed to making the event such a success. Highlights from the day included: · a deep dive on recent and upcoming strata reforms · ethical responsibilities to foster inclusive, respectful strata communities · insights into common audit findings and best practice financial management · governance, compliance and dispute resolution challenges in strata schemes Participant feedback reinforced the impact of the forum with one attendee saying: ‘Great session, thank you to all the contributors for their ethical approach, transparency and working together collaboratively.’   Want to stay across what’s next? Subscribe to Property Matters for the latest updates across the strata, property and rental sectors: https://lnkd.in/gtc7c6iZ #NSWFairTrading #Strata