This week, Service NSW leaders joined peers from across government and industry at Royal Randwick for the tenth annual Digital NSW Showcase. The day was an opportunity for leaders, innovators, and practitioners to share bold ideas and practical insights on shaping the future of digital in NSW, with one of the highlights being confirmation that Service NSW will launch Australia's first Digital Birth Certificate. Launching in 2026, with an initial release planned for people aged 16 to 21, the Digital Birth Certificate will be available securely via the Service NSW app, making it easy to locate and use, whenever and wherever you need it. We look forward to being a part of next year's event!
About us
Service NSW is a NSW Government agency. It joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies. At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences either: -online -over the phone, or -face-to-face through one of our 107 Service NSW Centres across the state, 77 of which are in regional NSW. We continually measure our performance and use customer feedback to improve the customer experience across the different channels. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
- Website
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http://www.service.nsw.gov.au/
External link for Service NSW
- Industry
- Government Administration
- Company size
- 1,001-5,000 employees
- Headquarters
- Haymarket, New South Wales
- Type
- Government Agency
- Specialties
- Roads and Maritime Services, Births, Deaths and Marriages, Fair Trading, and Small Business
Locations
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Primary
Get directions
2-24 Rawson Place
Haymarket, New South Wales 2000, AU
Employees at Service NSW
Updates
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Is your business prepared for the unexpected? Floods, fires, and cyberattacks can strike without warning – but planning ahead gives your business the best chance to adapt and recover. Here are 3 simple ways to protect your business: ✔ plan for disruption ✔ know your recovery steps ✔ look after your people Watch the video and discover practical strategies to strengthen your business and navigate challenges with confidence. https://lnkd.in/gx6D9qxp
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Attention tradies and small construction businesses – did you know the NSW Government contracts local construction businesses for projects across the state? Getting your business prequalified helps government buyers find your business for work across trades like carpentry, plumbing, painting and electrical. You can do this by applying for a prequalification scheme. It’s an approved supplier list that shows your business meets NSW Government requirements. Being part of a scheme helps you stand out to buyers and can open the door to more work opportunities. We can help you navigate the application process, saving you time. Book a call with us at https://lnkd.in/g_74nZmV
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Service NSW reposted this
Designing services that are personalised, inclusive, and accessible is not simply good practice — it is essential. Join Karen K. - Chief Digital Officer, Revenue NSW, Kristin Bamford - Group Product Director, Customer Accounts and Channels, Service NSW and Thomas Shannahan - Managing Consultant, Logicalis for a discussion on how human-centred design, collaboration and co-design are being harnessed so that NSW Government services are now more accessible and personalised. Join us at the Digital NSW 2025 Showcase: 📆 Wednesday, 26 November 2025 📍 Queen Elizabeth II Grandstand, Royal Randwick Racecourse Register and find out more: https://lnkd.in/gMH8KY4c #Accessibility #NSWGovernment #DigitalNSW Public Sector Network Australia
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"I wanted to create an environment where our local community would be able to meet and form new friendships, grow and share stories, and where every visit feels warm and a little bit like home." – Valerio, owner of Zucchero Caffe Bar in Artarmon. ☕ Small businesses like Valerio’s aren’t just places to grab a coffee - they’re the heart of our communities, where friendships begin, stories are shared, and everyday life feels a little brighter. That’s why our Business Bureau team is out in the community – listening to stories, offering support, and helping businesses thrive. Whether you need guidance or just a sounding board, the Business Bureau team is here for you. 👉 Reach out today and chat.
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Service NSW reposted this
Explore the future of digital identity at the Digital NSW 2025 Showcase as we hear from Christina Igasto, Chief Digital Officer for Service NSW. Join Christina at Royal Randwick Racecourse on Wednesday 26 November for a critical discussion on digital identity and the trust imperative, exploring how to create a secure digital future that balances security, privacy, and access. The Digital NSW showcase is an essential opportunity for public servants, industry experts, and academic leaders to collaborate and share knowledge on the future of digital government. 🔗 Find out more and register: https://lnkd.in/gMH8KY4c #PublicSector #NSWGovernment #DigitalNSW Public Sector Network Australia
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Last week, Marrickville residents visited the Cost of Living Help Hub at Marrickville Town Hall to get support with cost of living pressures. From finding rebates and savings, to learning about energy discounts and bill relief, locals were able to speak directly with Service NSW, Revenue NSW, NSW Fair Trading and other government and community organisations – all under one roof. Our team loved connecting with the community, helping people find the right support for their situation and sharing practical ways to save. Keep an eye out for the next Help Hub near you – we'd love to see you there!
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Mark your calendar! The Service NSW Business Bureau is heading to The Business Show at the ICC in Sydney on 5-6 November 2025. It’s a free event with over 250 exhibitors, keynote speakers and masterclasses designed to help businesses connect and grow. Visit us at stand B66 to learn how our team can help you: 📗access government programs and services 🪪apply for licences and permits ✅stay compliant with regulations 🪴explore opportunities to grow
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“This is my happy space, this is my safe space, and being able to share that with the community is really important to me.” Emily, Posy Ceramics And that’s exactly what this colourful, vibrant small-batch ceramics studio and workshop space on King Street in Newtown has become for so many. From hosting workshops for children who are neurodivergent, to running the monthly Lesbian Clay Club for queer-identifying people and allies, Emily has created a place where creativity feels inclusive, joyful and welcome to all. Sam from the Business Bureau, regularly visits Emily to connect her with local creative organisations, help her register for programs like Active and Creative Kids, and to be her sounding board for new ideas to grow her business. Walk through the doors of Posy Ceramics and you’ll find more than art – you'll find community in full colour.
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