We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse. We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. Come join us and help influence the future of our great state. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
External link for NSW Department of Customer Service
2-24 Rawson Place
Haymarket, NSW 2000, AU
Has something gone wrong with your build or renovation? 🔨 Building Commission NSW has put together the steps to help guide you through the process of resolving the disputes with your contractors:
Managing defects on your build or renovation can be stressful. We’ve put together a video that explains the steps you can take if you discover a problem and how Building Commission NSW can help if the matter isn’t resolved. Click through to view the video: https://lnkd.in/gphxS8ff
NSW Department of Customer Service reposted this
Tempted by all the sales emails you've been receiving? Before you hit checkout on that cart, add an extra layer of protection by enabling multi-factor authentication (MFA) for online purchases on your bank accounts. Multi-factor authentication can help prevent unauthorised access to your digital banking, even if someone has gotten their hands on your password. Visit your bank's website or contact them directly to find out how to enable multi-factor authentication and shop safely across Black Friday and Cyber Monday. Learn more about protecting your personal information: https://lnkd.in/gtKi_sHE
NSW Department of Customer Service reposted this
This week our SIRA Chief Executive Mandy Young brought together insurers, unions, employers, regulators and workplace rehabilitation providers for a Return to Work Roundtable, continuing our shared efforts to improve outcomes for people recovering from workplace injury. This session builds on recent SIRA evaluations and ongoing engagement with people who have interacted with the workers compensation scheme, helping to shape a practical roadmap for improvement from 2026 onwards. Thank you to all our participants and stakeholders including Unions NSW, Business NSW, icare NSW, NSW Workers Compensation Self Insurers Association, Workers Insurance Association of New South Wales for your collaboration and commitment.
NSW Department of Customer Service reposted this
The tenth Digital NSW Showcase was a huge success this week. The headline story was confirmation NSW will introduce Australia's first Digital Birth Certificate next year. Launching in 2026, with an initial release planned for people aged 16 to 21, the Digital Birth Certificate will be available securely via the Service NSW app, making it easy to locate and use, whenever and wherever you need it.
NSW Department of Customer Service reposted this
NSW customers looking to get their Christmas shopping done early this Black Friday and Cyber Monday are reminded scams come in many different disguises. Black Friday and Cyber Monday are some of the busiest shopping days and can be a hunting ground for online criminals looking to steal personal information and money. Some tips for shoppers include: ➡️If the deal seems too good to be true, it probably is ➡️Ensure websites begin with ‘https://’ and show a locked padlock symbol ➡️Check the company contact details and return policy ➡️Use secure payment methods only ➡️Limit the amount of personal information you provide ➡️Check reviews through a search engine or external review website Shoppers should be wary of fake online stores created to impersonate existing and well-known brands. These deceptive websites offer significantly lower sale prices but never deliver what is paid for.
NSW Department of Customer Service reposted this
Look ahead to 2026 with NSW Government Chief Digital Officer and Deputy Secretary for Digital NSW, Laura Christie PSM, as she outlines the practical next steps to delivering priorities for the year to come. Laura will be presenting her keynote at the Digital NSW 2025 Showcase at Royal Randwick Racecourse; will you be joining us tomorrow? 🔗 Register and find out more: https://lnkd.in/gMH8KY4c #Priorities #NSWGovernment #DigitalNSW Public Sector Network Australia
NSW Department of Customer Service reposted this
Today is the International Day for the Elimination of Violence Against Women and marks the start of 16 Days of Activism against gender-based violence. This year’s theme is “UNiTE to End Digital Violence against All Women and Girls”. At Telco, we believe digital inclusion is critical to the safety, recovery and empowerment of women experiencing domestic and family violence (DFV). Examples of how digital inclusion enables positive outcomes: • 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻 – online awareness campaigns and education • 𝗘𝗮𝗿𝗹𝘆 𝗶𝗻𝘁𝗲𝗿𝘃𝗲𝗻𝘁𝗶𝗼𝗻 – access to crisis support like Triple 000 and 1800 RESPECT • 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 – setting up new online accounts, finding housing, applying for jobs and grants. Our Digital Inclusion Strategy works with the DFV sector, lived experience advocates and government agencies to improve connectivity, affordability, digital ability, accessibility, trust and safety for victim-survivors. Together, we can make digital access a lifeline for those who need it most. #NSWTelcoAuthority #IDEVAW #16Days #EndViolenceAgainstWomen #NoExcuse #ACTtoEndViolence #UNITE #DFV #DomesticandFamilyViolence #DigitalInclusionStrategy #DigitalInclusion UN Women UN Women Australia
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Trust is not just a value - it is a responsibility. Join our Executive Director, Reece Clementi and senior members of his team in Government Technology Platforms, as they share how privacy, security and importantly, trust, in NSW are being enhanced through our core platforms. Join us at the Digital NSW 2025 Showcase: 📆 Wednesday, 26 November 2025 📍 Queen Elizabeth II Grandstand, Royal Randwick Racecourse Register and find out more: https://lnkd.in/gMH8KY4c #Trust #Privacy #NSWGovernment #DigitalNSW Public Sector Network Australia
NSW Department of Customer Service reposted this
💬 Last week marked the final Executive Connections event for 2025, bringing together senior leaders from across the NSW public sector to explore innovating for impact. 💡 Our keynote and panel – featuring Brenton Caffin, Rehan Arif, Dr Kellie Adlam, and Dr Jaclyn Aldenhoven – shared valuable insights on how innovation can drive meaningful outcomes for citizens, communities and the economy. The discussion explored how leaders can: 👉 Embed innovation into everyday decision-making and workflows. 👉 Reframe risk tolerance to support experimentation and learning. 👉 Build cross-agency and cross-sector partnerships to co-design and scale impactful solutions. A huge thank you to everyone who joined us throughout 2025 for the Executive Connections series – creating space for collaboration, new ideas and shared learning across the NSW public sector. #NSWGovernment #NSWGov #PremiersDepartment #ExecutiveConnections #PublicSectorLeadership
Join leaders from across the Department of Customer Service for a fireside chat at the Digital NSW 2025 Showcase. Together, Greg Alchin - Accessibility and Inclusion Lead, Service NSW, Rania Wannous - Executive Director, Customer and Emergency Management, NSW Telco Authority and Kath Tidd - Manager, People Experience and Information, NSW Department of Customer Service will discuss how accessibility is being advanced across the NSW public service, including strategic priorities for the year to come. 📆 Wednesday, 26 November 2025 📍 Queen Elizabeth II Grandstand, Royal Randwick Racecourse Register and find out more: https://lnkd.in/gMH8KY4c #Accessibility #NSWGovernment #DigitalNSW