NSW Telco Authority

Following our win at the NSW Premier’s Awards, we’re excited to share that Telco is a finalist in two categories at the 2025 NSW Department of Customer Service (DCS) Portfolio Excellence Awards! 🎉 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 – for our Broadband Cells on Wheels (COWs) initiative, which delivers emergency Wi-Fi during natural disasters, outages and major events, helping communities stay connected when it matters most. 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝘄𝗲 𝗮𝗱𝗮𝗽𝘁 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 – for our Critical Communication Enhancement Program, an initiative driving continuous improvement to strengthen critical communications across NSW. These categories celebrate projects that improve customer experience through innovative design, deliver value for the public sector, and demonstrate collaboration and adaptability across government. Congratulations to all finalists driving innovation and impact across NSW. #NSWTelcoAuthority #NSWGovernment #DCSAwards2025 #DCSPortfolioExcellenceAwards2025 #Connectivity #PublicSafety #CriticalCommunications #TechForGood #Broadband

Rock your tee - it’s Australian Music T-Shirt Day! 🎤🎶 Music connects us all. It’s the universal language that turns strangers into mates and playlists into memories. At Telco, we keep communities connected when it matters most, and today, we’re keeping the vibes strong too. Dig out your favourite Aussie band tee and join the celebration. Check out some of #TeamTelco in their band tees and snap a pic or share your favourite go-to-home-grown artist or anthem in the comments below. ⬇️ Whether it’s a radio network or a chorus, connection is everything. 🎧 #NSWTelcoAuthority #AusMusicTShirtDay #AustralianMusic Support Act

This week, members of #TeamTelco were honoured with the National Emergency Medal in recognition of their response to the Northern NSW floods in February to April 2022. This Medal acknowledges the extraordinary efforts of our Emergency Management team and others across Telco, helping keep people and places safe and connected during these unprecedented flood events, working in close collaboration with emergency services, carriers and other partners. Huge thanks to The Hon Jihad Dib MP, NSW Minister for Customer Service and Digital Government and Minister for Emergency Services, for presenting the medals on behalf of the Office of the Governor-General of Australia. Great to also have NSW Department of Customer Service Acting Secretary Greg Wells, NSW Rural Fire Service Commissioner Trent Curtin, along with fellow Telco Advisory Board Members Anthony Borgese GAICD, Sean O Halloran, Grant Stepa, and the Telco Executive Leadership Team there to celebrate this achievement. Critical communications save lives. We remain committed to supporting emergency responses, to keep people and places safe and connected during times of crisis. #NSWTelcoAuthority #NSWGoverment #NSWFloods #EmergencyManagement #PublicSafetyNetwork #NationalEmergencyMedal #FloodResponse #DisasterResponse NSW Government

Today is the International Day for the Elimination of Violence Against Women and marks the start of 16 Days of Activism against gender-based violence. This year’s theme is “UNiTE to End Digital Violence against All Women and Girls”. At Telco, we believe digital inclusion is critical to the safety, recovery and empowerment of women experiencing domestic and family violence (DFV). Examples of how digital inclusion enables positive outcomes: • 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻 – online awareness campaigns and education • 𝗘𝗮𝗿𝗹𝘆 𝗶𝗻𝘁𝗲𝗿𝘃𝗲𝗻𝘁𝗶𝗼𝗻 – access to crisis support like Triple 000 and 1800 RESPECT • 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 – setting up new online accounts, finding housing, applying for jobs and grants. Our Digital Inclusion Strategy works with the DFV sector, lived experience advocates and government agencies to improve connectivity, affordability, digital ability, accessibility, trust and safety for victim-survivors. Together, we can make digital access a lifeline for those who need it most. #NSWTelcoAuthority #IDEVAW #16Days #EndViolenceAgainstWomen #NoExcuse #ACTtoEndViolence #UNITE #DFV #DomesticandFamilyViolence #DigitalInclusionStrategy #DigitalInclusion UN Women UN Women Australia

What an inspiring week at the Liquid Learning Women in Leadership Summit 2025 in Sydney. It was great to join hundreds of leaders from across business, government, health, education, energy and tech at The Crown, connecting with trailblazers and rising stars committed to shaping the future of leadership in Australia. Our Executive Director of Customer and Emergency Management, Rania Wannous, took to the stage to share her journey and the impact of NSW’s first Digital Inclusion Strategy. Rania’s message resonated with all: 💬 “Access to the internet and digital technologies is not a nice-to-have – it is a necessity for equitable participation in society. It is the gateway to information, education, job opportunities and essential services.” The summit delivered practical strategies, powerful stories and opportunities to build a network of peers driving real transformation. Rania’s leadership journey reminds us that before inclusion can occur, we must first identify exclusion, understand the barriers and co-create solutions that reflect lived experience. Thanks to Liquid Learning for bringing together an extraordinary lineup of speakers and for championing the journey to real-world digital inclusion. #NSWTelcoAuthority #WomenInLeadership #Empowerment #LeadershipSummit #ProfessionalDevelopment #LeadershipGrowth #FutureOfLeadership #WomenLeaders #Leadership #DigitalInclusion

𝗣𝗿𝗼𝘁𝗲𝗰𝘁 𝘄𝗵𝗮𝘁 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗺𝗼𝘀𝘁 – 𝘆𝗼𝘂𝗿 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆. 🆔 To help keep everyone safe online, NSW Department of Customer Service has launched a multilingual campaign across community language radio stations in Arabic, Cantonese, Mandarin, Hindi, Vietnamese, Greek and Italian. This campaign is about more than awareness – it’s about empowering communities to: ✔ Safeguard personal information ✔ Spot scams before they cause harm ✔ Recover quickly if identity is compromised Tune in, share the message and help build a safer digital NSW for all. Need help or advice? Contact ID Support NSW by visiting the website below or calling 1800 001 040. Translation services are available for NSW residents https://lnkd.in/gpVqwxHJ Learn more and access resources available in a number of community languages: https://lnkd.in/gGJCWPG8 #NSWTelcoAuthority #NSWGovernment #CALD #DigitalTrust #Privacy #CyberSafety #CyberSecurity #IDSupportNSW #Multilingual #ScamAware Digital NSW NSW Government

We’re delighted to announce that we have won the Creating Safe, Thriving Communities award at the 2025 NSW Premier’s Awards for our Broadband Cells on Wheels (COWs) initiative. 🏆 Broadband COWs provide emergency Wi-Fi when communities need it most – during natural disasters, outages and major events – helping people stay connected and informed. As Lachlan Camp, Product Delivery Manager, said: “This recognition reflects our commitment to keeping communities connected when it matters most. The Broadband COWs program provides internet access during outages in key locations, such as Evacuation Centres. This enables people to contact loved ones, access vital services, and stay informed in times of crisis." This acknowledgement reflects the dedication of our teams and partners who worked tirelessly to deliver solutions that make a real difference for the people of NSW. Learn more about the awards: https://lnkd.in/dg4aej2a Image credit: NSW Government #NSWTelcoAuthority #PremiersAwards #NSWGovernment #Connectivity #PublicSafety #CriticalCommunications #Broadband #CellsOnWheels #TechForGood NSW Department of Customer Service

The NSW Digital Inclusion Strategy (DIS) is about ensuring everyone can participate and thrive in a connected future. That's why we’re proud to support the launch of the 2025 Australian Digital Inclusion Index (ADII), which tracks how Australians access, afford and use digital technologies. 📊 At last week’s launch, our DIS Program Manager, Nicole Rossini, joined the panel to share how collaboration across government, industry and community is driving real change in NSW. As Nicole said: “Digital inclusion isn’t just about technology. It’s about people, equity and opportunity. The ADII gives us the data we need; the DIS gives us the framework; and through our partnerships, we can build momentum to reduce the digital divide even further.” 👏 Great to see this collaboration between Australian Digital Inclusion Alliance, ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University, Swinburne University of Technology and Telstra. #NSWTelcoAuthority #NSWGovernment #DigitalInclusion #DigitalInclusionStrategy #ADII #AustralianDigitalInclusionIndex #Connectivity #InclusionMatters

Today, we honour the Australians who served and sacrificed in wars, conflicts and peacekeeping missions. Their courage and commitment have shaped our nation and continue to inspire us. At Telco, we’re proud to have veterans and reservists in our team. Their experience and leadership strengthen both our work and our community. We remember their service. We honour their sacrifice. Lest we forget. #NSWTelcoAuthority #NSWGovernment #RemembranceDay #RemembranceDay2025 #LestWeForget

Recently we joined emergency services and government agencies for Exercise Nightfall – a large-scale disaster preparedness simulation in Western Sydney, centred on an airliner crash during severe weather. Alongside Fire and Rescue NSW, NSW State Emergency Service, NSW Rural Fire Service and NSW National Parks and Wildlife Service, we tested how agencies collaborate when communications are disrupted. Our teams supported the exercise, which saw the deployment of technologies designed to keep responders connected in the toughest conditions, including portable Wi-Fi networks, satellite-enabled Cells on Wheels and live video streaming from drones. Exercises like Nightfall are vital for building resilience. They demonstrate how the Public Safety Network and new communications solutions enable emergency services to coordinate more rapidly and effectively – helping protect the people and places of NSW during crises and major disasters. 🎥 See Exercise Nightfall in action: https://lnkd.in/gaD4Y7yF #NSWTelcoAuthority #FireandRescueNSW #FRNSW #EmergencyServices #PublicSafetyNetwork #CriticalCommunications #EmergencyManagement #DisasterPreparedness #KeepingNSWSafe